IT Analyst
Provided technical support to end users by diagnosing and resolving application issues, ensuring minimal downtime and efficient system performance.
- SysAid
- Microsoft technologies
- Power BI
- Power Automate
- RPA
- ICE Communication


Enthusiastic and self-motivated professional with a strong sense of responsibility and the ability to adapt quickly to challenging situations. Effective both as a team contributor and when working independently.
Provided technical support to end users by diagnosing and resolving application issues, ensuring minimal downtime and efficient system performance.
Configured network devices to enhance connectivity stability, resulting in improved guest access to hotel digital services and increased operational uptime.