Sumboo Manseebye

• Process application for leaves (CL, SL, VL, ML and time-off)
• Maintained employee records (personal data, appointment, confirmation)
• Process leave without pay for officers not holding a substantive appointment
• Prepare statement of leave and service
• Monitored adherence to employment laws within the organisation.
• Provided advice and guidance regarding disciplinary actions when needed.
• Preparation of stipend for YEP trainees
• Passage benefits
• Process retirement and resignation of officers
• Support the OMA in record-keeping of performance appraisal system
• Responded to employees' inquiries about HR related issues.
• Ensured compliance with PRB 2026 regulations.

• Prepared tax returns for individuals and businesses under supervision.
• Perform all simple tax queries and tasks.
• Maintained accurate records of all documents associated with client's accounts.

A) PEL SECTION

• Provide and manage customer information and queries.
• Processing request of customer’s regarding withdrawal of funds.
• Handle customer complaints.
• Administrative tasks.
• Provided support to existing staff on various tasks and duties.

B) FIXED TERM DEPOSIT SECTION

• Provide customer information.
• Respond to clients’ phone calls and clarify queries about fixed deposits.

• Performed data entry from paper documents, emails, and other sources into computer systems.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Displayed strong telephone etiquette, effectively handling difficult calls.