DIKSHIT RUGHOOBUR
Albion,Mauritius
Summary
Experienced operations professional with focus on streamlining processes and enhancing productivity. Drives operational excellence by implementing strategic initiatives and fostering team collaboration. Delivers measurable improvements through adept problem-solving and resource management.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work history
Head of Operations
ISS Global Forwarding
Mauritius
2026.02 - Current
- Led day-to-day sea and air freight routing and service quality performance. Coordinated end-to-end shipment execution while maintaining compliance and delivery standards.
- Devised contingency plans for potential crises or service disruptions. Improved workflow efficiency for enhanced productivity. Oversaw facility upgrades, ensuring compliance with safety regulations.
- Increased operation teams efficiency by 30% within 3 months by refining processes and driving continuous improvement actions. Controlled costs and monitored operational risks to protect productivity and profit.
Logistics Consultant
Freelance Logistics Consultant
Ghana & Benin
2017.10 - Current
- Managed over 100 project with Local SMEs by reviewing and redesigning logistics procedures to align with international trade protocols and treaties.
- Implemented compliant shipping processes under AGOA, SADC, and ECOWAS frameworks. Developed alternative routing strategies and established partnerships with local and international agents.
- Handled over 50 hours of training with internal teams to support sustainable operational improvements.
Customer Service Executive
Ariva Ltée
Mauritius
2024.01 - 2026.02
- Managed +50% key corporate accounts, ensuring high-quality service across end-to-end freight forwarding activities. Advised customers on global trade lanes, routing, transit times, and cost-effective shipping solutions.
- Negotiated freight rates and service terms with shipping lines and overseas agents, achieving competitive pricing and cost efficiencies.
Maintained +95% customer satisfaction/retention, strengthening long-term relationships through proactive communication and solution-driven support.
Import/Export Coordinator
Aqualine Logistics Ltd
Mauritius
2021.10 - 2024.01
- Managed cost control and loading efficiency during origin loading and export planning. Oversaw customs brokerage activities for seamless import and export operations.
- Resolved operational irregularities and handled exceptions across origin and destination points. Negotiated beneficial contracts with suppliers, saving costs on imports.
Operations Manager
UPS SIMTRAM
Benin
2018.11 - 2021.02
- Managed and trained sales and procurement teams to meet operational and cost objectives.
- Implemented performance metrics and reporting systems to ensure full transaction visibility. Reduced administrative processing time for parcel handling by 60%.
- Achieved 99% compliance with head office KPIs through structured planning and workload distribution.
Sales Supervisor – Import & Export
Cargotech Ltd
Mauritius
2012.02 - 2017.10
- Reduced annual freight rates by 20% through strategic negotiations with shipping lines. Managed key accounts including Compagnie Mauricienne de Textile, Ferme Marine de Mahébourg, Sotravic, and Batimex.
- Increased profitability of managed client portfolio by 40% within four years. Developed performance metrics and reporting frameworks aligned with profitability and customer satisfaction goals.
Logistics Officer
MCS Printing Ltd
Mauritius
2008.01 - 2012.01
- Reviewed contracts with freight forwarders ensuring best rates and services were secured. Oversaw procurement activities from initial order placement through final delivery.
- Liaised effectively between sales and delivery departments to align goals and objectives.
Education
Higher School Certificate - Import & Export
Sir Leckraz Teelock State Secondary School
2005.01 - 2007.01
School Certificate - Import & Export
Sir Leckraz Teelock State Secondary School
2003.01 - 2005.01
Skills
- Strategic Problem Solving & Critical Thinking
- Advanced Negotiation & Mediation
- Project & Operations Management
- Supply Chain Planning
- Written & Verbal Communication
- Stakeholder & Cross-Cultural Management
- Resilience, Deadline Management & Results Orientation
- Supply chain expertise
- Performance metrics analysis
- Lean operations expertise
- Project management professional
- ERP systems mastery
ADDITIONAL INFORMATION
Languages: Fluent in English and French
ADDITIONAL INFORMATION
Driving Licence: Valid
References
References available upon request.
Timeline
Head of Operations
ISS Global Forwarding
2026.02 - Current
Customer Service Executive
Ariva Ltée
2024.01 - 2026.02
Import/Export Coordinator
Aqualine Logistics Ltd
2021.10 - 2024.01
Operations Manager
UPS SIMTRAM
2018.11 - 2021.02
Logistics Consultant
Freelance Logistics Consultant
2017.10 - Current
Sales Supervisor – Import & Export
Cargotech Ltd
2012.02 - 2017.10
Logistics Officer
MCS Printing Ltd
2008.01 - 2012.01
Higher School Certificate - Import & Export
Sir Leckraz Teelock State Secondary School
2005.01 - 2007.01
School Certificate - Import & Export
Sir Leckraz Teelock State Secondary School
2003.01 - 2005.01