Diksha-Niddhi Devi Nuckchady-Teeluckdharry
Rose Hill
Summary
Experienced in managing client accounts and performing administrative duties within the private banking sector. Utilizing strong analytical skills and effective communication to optimize client support and service delivery. Knowledge of financial documentation and compliance ensures accuracy and reliability in all tasks, fostering trust and confidence with clients.
Overview
8
8
years of professional experience
Work History
Private Banking Assistant
BCP BANK (Mauritius)
06.2024 - Current
- Enhanced team performance by fostering a collaborative work environment and sharing industry insights.
- Provided administrative support to senior bankers during complex deal negotiations or loan structuring processes.
- Managed daily operations, including account maintenance, service requests, and documentation preparation.
- Proactively identified opportunities for cross-selling additional products or services, contributing to revenue growth.
- Streamlined private banking processes for increased efficiency and better client experiences.
Customer service representative (Retail)
Mauritius Commercial Bank
05.2023 - Current
- May to September 2023 at Port Louis Main Branch: Account related operations (Opening, Closure-Succession), Updated Customer's KYC, Fixed Deposits, Loans Referrals, Credit Card applications for Mass Customers
- Dealing with Treasury with regards to Telegraphic Transfers
- October 2023 up to Present at Bagatelle Kiosk: Working with Mass Affluent Clients, Migrating Clients, Loans, Credit Cards, Insurance
- Attending mainly affluent customers with regards to various banking services
Customer service representative (Contact Centre)
Mauritius Commercial Bank
10.2022 - 04.2023
- Assist Clients via Phone both inbound and outbound with regards to different issues: Cards-Internet Banking-Fraud Investigations-Loan Queries- and general queries with regards to bank procedures
- Assist Mauritian Clients living abroad
Teller
Mauritius Commercial Bank
10.2019 - 09.2022
- Cash Transactions
- ATM Replenishments
- Express services (Cards/chequebooks/transfers)
Coordinator Residential Care
Fondation pour L'Enfance -Terre de Paix
02.2019 - 08.2019
Social Worker
SOS Children Villages
04.2017 - 11.2017
Education
Bachelor of Science - Psychology With Counselling Skills
Middlesex University Mauritius Branch Campus
Mauritius06-2013
Skills
- Exceptional customer service
- Know your customer
- Customer relations
- Strong work ethic
- Work Planning and Prioritization
- Case management
- Client advocacy
- Complaint handling
- Complaint resolution
Timeline
Private Banking Assistant
BCP BANK (Mauritius)
06.2024 - Current
Customer service representative (Retail)
Mauritius Commercial Bank
05.2023 - Current
Customer service representative (Contact Centre)
Mauritius Commercial Bank
10.2022 - 04.2023
Teller
Mauritius Commercial Bank
10.2019 - 09.2022
Coordinator Residential Care
Fondation pour L'Enfance -Terre de Paix
02.2019 - 08.2019
Social Worker
SOS Children Villages
04.2017 - 11.2017
Bachelor of Science - Psychology With Counselling Skills
Middlesex University Mauritius Branch Campus
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