Dhunsoo Yash
Port Louis
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Network Engineer
Orange Business
Ebene
02.2023 - Current
- Configured network devices to ensure optimal performance and security.
- Monitored network traffic for anomalies and potential security threats.
- Collaborated with teams to troubleshoot and resolve connectivity issues.
- Implemented software updates for routers and switches to enhance functionality.
- Participated in training sessions on emerging networking technologies and best practices.
- Provided technical support to users experiencing difficulties with their networks.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Secured network systems by establishing and enforcing access control policies.
- Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
- Tracked network and telephony devices for performance and load threshold metering.
Client Service Consultant
Orange Business
Ebene
02.2022 - 02.2024
- Provided expert guidance on service offerings to enhance client satisfaction.
- Managed client inquiries through multiple communication channels effectively.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Conducted regular client meetings to assess needs and gather feedback.
- Developed training materials for new staff on client service protocols.
- Analyzed service trends to identify areas for improvement and optimization.
- Supported clients in resolving technical issues related to services provided by the company.
- Maintained detailed records of client interactions and transactions.
- Developed strategies for improving customer satisfaction levels.
- Analyzed customer feedback data to identify areas of improvement.
- Facilitated communication between internal departments when resolving complex customer queries.
- Answered customer concerns with knowledgeable responses and solved problems quickly to maintain satisfaction.
Education
Encor - Cisco Certified Network Professional
IT Academy
01.2025 - 09.2025
CCNA - Cisco Certified Network Associate
IT Academy
01.2023 - 11.2024
Goodlands SSS
Goodlands Skills
- Network troubleshooting
- Device configuration
- Network security
- IP addressing
- Network performance monitoring
- Client relationship management
- Technical training development
- Customer feedback analysis
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Project management
- Network Troubleshooting Abilities
- Network optimization
- Project management experience
Timeline
Encor - Cisco Certified Network Professional
IT Academy
01.2025 - 09.2025
Network Engineer
Orange Business
02.2023 - Current
CCNA - Cisco Certified Network Associate
IT Academy
01.2023 - 11.2024
Client Service Consultant
Orange Business
02.2022 - 02.2024
Goodlands SSS