Dholah Dylan
Summary
With a security professional background, I demonstrate effectiveness in the areas of leadership and security. Determined to remain calm under pressure to successfully navigate difficult situations, I enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty within the company. Also, with a good report writing skills, I've proven ability to maintain records and multi-task in locations. I also bring a top-notch skills in oral and written communication, with an active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
Work History
Security Agent
Carrefour Group
06.2020 - Current
- Learning to identify risky behaviors in order to intervene more quickly in the event of a problem
- Training in detecting suspicious behavior to improve the speed of intervention and reduce the risk of incidents
- Protects company assets from theft or damage by conducting patrols in the building
- Communication with team members and building management by radio, telephone and computer
- Supervision of loss prevention officers to maximize efficiency
- Friendly and professional assistance to employees, visitors and customers
- Prevention of criminal activity, vandalism and general offenses by providing expert security
- Activation of alarms and alerting relevant authorities in the event of fire or criminal activity
- Supervision of entrances and exits to the property for employee safety.
Security Agent
Brink's (Mauritius) Ltd
06.2017 - 05.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Learning to identify risky behaviors in order to intervene more quickly in the event of a problem
- Training in detecting suspicious behavior to improve the speed of intervention and reduce the risk of incidents
- Protects company assets from theft or damage by conducting patrols in the building
- Communication with team members and building management by radio, telephone and computer
- Activation of alarms and alerting relevant authorities in the event of fire or criminal activity
- Supervision of entrances and exits to the property for employee safety.
Goods Delivery Agent (Freelance)
Phoenix Bev
11.2016 - 02.2017
- Contact the customer in case of missing information in the delivery data
- Refueling the vehicle, transfer of receipts to the relevant department
- Updated delivery tracking to indicate that the package has been delivered to the customer
- Customer collection: receipt of the means of payment and verification of the correct amount
- Reporting of an unforeseen event during delivery to the customer, updating the deadline
- Loading and balancing goods into the vehicle, taking care not to damage them
- Delivery of the goods to the recipient, verification of the invoice before signing the delivery note.
Education
GCE O Level -
Curepipe College
Curepipe11.2015
School Certificate -
La Confiance College
Rose Hill11.2013
Skills
- Checking compliance with the rules at entry
- Identification of risky behaviors
- Preventive monitoring
- Report Preparation
- Security Operations Experience
- Security team leadership
- Emergency procedures
- Reporting
- Incident reports
- First aid for emergency situations
- Reduction of business risks
- Security resource management
- Expertise in loss prevention
- Daily reports
- Staff evaluations
- Safety Procedures
- Reliability
- Problem-Solving Abilities
- Verbal and Written Communication
Additional Information
- Basic Microsoft Skills - Word/ Excel
- Driving License: Yes
Languages
English
Intermediate
B1
French
Upper intermediate
B2
Timeline
Security Agent
Carrefour Group
06.2020 - Current
Security Agent
Brink's (Mauritius) Ltd
06.2017 - 05.2020
Goods Delivery Agent (Freelance)
Phoenix Bev
11.2016 - 02.2017
GCE O Level -
Curepipe College
School Certificate -
La Confiance College
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