Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DHIVISHSINGH BABOOLALL

GRAND PORT

Summary

Detail-oriented individual with more than 8 years of experiences in the cruise line industry with exceptional communication skills. A very well organized and highly motivated person. Professional with experience and good personality with natural problem solving capabilities. Seeking for new opportunities and improvements to tackle new coming challenges.

Overview

10
10
years of professional experience

Work History

Waiter A

Costa Crociere S.p.A
09.2024 - 05.2025
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Checked for on duty staff punctuality
  • Verified grooming and hygiene
  • Briefing with new changes and updates
  • Verified and always organized the areas for any inspection and company compliances
  • Assign staff on there respective duty and schedule
  • Supervised buffet setup for breakfast and lunch
  • Control guest and divide accordingly to each waiter for a smooth service
  • giving training for refresher and new staff
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.

Waiter B

Costa Crociere S.p.A
11.2023 - 04.2024
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Deal and resolve complaint to assure customers satisfaction
  • Booked reservation , Assign guest in there respective dinning room
  • Responsible for all the restaurant materials , make bono for new orders for missing materials and cleaning equipment
  • Give training and briefing for new implementation
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Promoted specials or upsold items to increase average check amount.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

WAITER B

COSTA CROCIERE S.P.A GENOVA
04.2022 - 07.2022
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Welcoming and seat guests
  • Give menu and suggest drinks and food
  • Answer question and explain menu and food when guest ask for
  • Take order /repeat order to avoid mistakes /place order on pos /send order to the kitchen
  • Served drinks and food for kids first
  • Served food and ask for feedback about the food
  • Clean tables and place cutlery for next courses
  • Clean and crumb table before serving dessert
  • Suggest digestive and coffee
  • Print bills
  • Stars: 5
  • Covers: 60+
  • Rooms:
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Supported needs of person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

WAITER B2

COSTA CROCIERE S.P.A GENOVA
12.2021 - 07.2022
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Welcoming and seat guests
  • Give menu and suggest drinks and food
  • Answer question and explain menu and food when guest ask for
  • Take order /repeat order to avoid mistakes /place order on pos /send order to the kitchen
  • Served drinks and food for kids first
  • Served food and ask for feedback about the food
  • Clean tables and place cutlery for next courses
  • Clean and crumb table before serving dessert
  • Suggest digestive and coffee
  • Print bills
  • Stars: 5
  • Covers: 60+
  • Rooms:
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Promoted specials or upsold items to increase average check amount.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

WAITER C

COSTA CROCIERE S.P.A GENOVA
10.2019 - 01.2020
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Welcoming and seat guests
  • Give menu and suggest drinks and food
  • Answer question and explain menu and food when guest ask for
  • Take order /repeat order to avoid mistakes /place order on pos /send order to the kitchen
  • Served drinks and food for kids first
  • Served food and ask for feedback about the food
  • Clean tables and place cutlery for next courses
  • Clean and crumb table before serving dessert
  • Suggest digestive and coffee
  • Print bills
  • Stars: 5
  • Covers: 60+
  • Rooms:
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

F&B SERVER

COSTA CROCIERE S.P.A GENOVA
10.2019 - 01.2020
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Welcoming and seat guests
  • Give menu and suggest drinks and food
  • Answer question and explain menu and food when guest ask for
  • Take order /repeat order to avoid mistakes /place order on pos /send order to the kitchen
  • Served drinks and food for kids first
  • Served food and ask for feedback about the food
  • Clean tables and place cutlery for next courses
  • Clean and crumb table before serving dessert
  • Suggest digestive and coffee
  • Print bills
  • Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
  • Stars: 5
  • Demonstrated exceptional multitasking abilities, managing multiple tables simultaneously without sacrificing service quality.
  • Covers: 60+
  • Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
  • Maintained a clean and organized dining area, enhancing overall guest experience.

F&B ATTENDANT

COSTA CROCIERE S.P.A GENOVA
05.2019 - 01.2020
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Welcoming and seating guests
  • Give menu
  • Serve drinks according to packages and orders
  • Wait for the waiter to take order
  • Pick up food from the kitchen
  • Help waiter to change or set-up silvers for next dish up the table
  • Refills drinks water and wine
  • Throw dirty plate in the dishwasher
  • Wash glasses and cutlery's
  • Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
  • Covers: 60
  • Improved team productivity by working collaboratively with colleagues to handle high-volume shifts.
  • Accommodated diverse dietary requirements of guests through careful communication with kitchen staff when relaying orders or modifications.

F&B ATTENDANT

COSTA CROCIERE S.P.A GENOVA
12.2018 - 08.2019
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Welcoming and seating guests
  • Give menu
  • Serve drinks according to packages and orders
  • Wait for the waiter to take order
  • Pick up food from the kitchen
  • Help waiter to change or set-up silvers for next dish up the table
  • Refills drinks water and wine
  • Throw dirty plate in the dishwasher
  • Wash glasses and cutlery's
  • Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
  • Covers: 60
  • Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
  • Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
  • Contributed to increased sales through upselling menu items and promoting daily specials.

SNACK STEWARD

COSTA CROCIERE S.P.A GENOVA
09.2017 - 05.2018
  • Company Overview: Website link: https://crewzone.costa.it/auth/contractspayments-area/contractdetails
  • Welcoming and seating guests
  • Give menu
  • Serve drinks according to packages and orders
  • Wait for the waiter to take order
  • Pick up food from the kitchen
  • Help waiter to change or set-up silvers for next dish up the table
  • Refills drinks water and wine
  • Throw dirty plate in the dishwasher
  • Wash glasses and cutlery's
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Stars: 5
  • Covers: 60
  • Rooms:
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.

CASHIER /WAITER

MUGG AND BEAN
04.2015 - 03.2016
  • Company Overview: Website link: http://mugg-bean.restaurant.mu/en
  • Provide a warm welcoming and offer table according to the number of customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Guide customers to the table and seat them.
  • Give menu and suggest drinks and foods.
  • Take orders, repeat order, place order on POS, send order to the bar and kitchen.
  • Served drinks first and food after.
  • Ask for feedback about the food and inform customer about new events and promotion.
  • Clean table and suggest dessert and coffee.
  • Print bills and tender the bills.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • 100 covers
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Higher School Certificate -

UNITY COLLEGE
Rose Belle, Mauritius
11.2014

Gladis/ MAURITIUS MARITIME TRAINING ACCADEMY
Carnival Corporation

Skills

  • Customer service skills

  • The ability to work well with others

  • The ability to accept criticism and work well under pressure

  • To be thorough and pay attention to detail

  • Excellent verbal communication skills

  • A desire to help people

  • Active listening skills

  • A good memory

  • Punctuality and able to adjust with extra hours shift

  • Computer literate and easily adjust to changes of new software or system good and well knowledge to managed POS

  • Time management

  • Strong multitasking

  • Customer service

  • Attention to detail

  • Cleanliness

  • Professional appearance

  • Decision-making

  • Order management

  • Order accuracy

  • Service prioritization

  • Menu memorization

  • Fine dining

  • Guest relations management

  • Dining area maintenance

  • Relationship management

  • Regulatory compliance

Languages

1 ENGLISH
Advanced (C1)
2 FRENCH
Advanced (C1)
3 ITALIAN
Upper intermediate (B2)
Spanish
Intermediate (B1)
German
Intermediate (B1)

Timeline

Waiter A

Costa Crociere S.p.A
09.2024 - 05.2025

Waiter B

Costa Crociere S.p.A
11.2023 - 04.2024

WAITER B

COSTA CROCIERE S.P.A GENOVA
04.2022 - 07.2022

WAITER B2

COSTA CROCIERE S.P.A GENOVA
12.2021 - 07.2022

WAITER C

COSTA CROCIERE S.P.A GENOVA
10.2019 - 01.2020

F&B SERVER

COSTA CROCIERE S.P.A GENOVA
10.2019 - 01.2020

F&B ATTENDANT

COSTA CROCIERE S.P.A GENOVA
05.2019 - 01.2020

F&B ATTENDANT

COSTA CROCIERE S.P.A GENOVA
12.2018 - 08.2019

SNACK STEWARD

COSTA CROCIERE S.P.A GENOVA
09.2017 - 05.2018

CASHIER /WAITER

MUGG AND BEAN
04.2015 - 03.2016

Higher School Certificate -

UNITY COLLEGE

Gladis/ MAURITIUS MARITIME TRAINING ACCADEMY

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