Dheeleesh Dawa
Riviere Des Creoles
Summary
Enthusiastic and charismatic college graduate eager to develop my creative skills in a challenging organization. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Car Rental Agent
SSR International Airport
Plaine Magnien, Mauritius
12.2023 - 12.2024
- Assisted customers with vehicle selection and rental agreements to enhance satisfaction.
- Processed rental transactions efficiently using company software systems.
- Provided support for customer inquiries, resolving issues to maintain positive experiences.
- Developed strategies for upselling services, contributing to overall revenue growth initiatives.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
Education
A-level - Design and Technology, Art and Design, Business Studies, General Paper
DAV College
01.2022
O-level - Design and Technology, Art and Design, English, French, Mathematics
DAV College
01.2020
CPE - undefined
Willoughby Governement School
01.2013
Skills
- Computer Literate
- Communication
- Time management
- Leadership skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
Hobbies and Interests
Swimming, Football, Volleyball, Badminton, Reading Journals and Magazines
Certification
- Best Academic Performer
- Certificate of Course Completion for Internet and Computing Core
- Certificate (IC3) Programme
Additional Information
IT Skills: Microsoft including Word, Excel and Powerpoint
Driving license: Valid driving license for private cars {Manual transmission}
Languages
English
French
Creole
Timeline
Car Rental Agent
SSR International Airport
12.2023 - 12.2024
O-level - Design and Technology, Art and Design, English, French, Mathematics
DAV College
CPE - undefined
Willoughby Governement School
A-level - Design and Technology, Art and Design, Business Studies, General Paper
DAV College