Dharshini Padaruth
Quatre Bornes,Mauritius
Summary
Skilled professional specialising in time management, communication, and team collaboration. Proven ability to multitask effectively while maintaining strong customer relations and negotiation skills. Recognised for critical thinking, solution orientation, and professional etiquette.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work history
Customer Service Representative
The Mauritius Commercial Bank
Port Louis
2024.06 - Current
- Managed proxy and succession cases through thorough review and validation of supporting documentation.
- Vetted and processed Fixed Deposit applications for local and international entities, ensuring compliance with KYC requirements.
Customer Support Technical Specialist II
Dayforce Mauritius
Ébène
2022.10 - 2023.05
- Provided advanced technical support to clients using the Dayforce Human Capital Management (HCM) platform.
- Investigated, analyzed, and resolved complex customer issues related to payroll, workforce management, HR, benefits, recruiting, and system functionality.
Customer Service Advisor
Services, Development et Communications LTEE
Rose-Hill
2018.10 - 2022.10
- Manage and maintain strong relationships with customers to ensure a high level of satisfaction.
- Respond to customer inquiries via telephone and email in a professional and timely manner.
Administrative Assistant
Cover Craft Ltd
Belle-Rose
2015.05 - 2016.06
- Managed daily administrative and clerical operations to support production and office activities.
- Prepared, processed, and maintained production orders, invoices, purchase orders, and delivery documentation.
Education
Bachelor of Science - Tourism and Hospitality Management
University of Technology
Mauritius 2019.08 - 2022.10
Foundation in Travel & Tourism - Amadeus
Kadosh Training Centre
Mauritius 2015.10 - 2016.03
School Certificate - undefined
Hindu Girls' College
Mauritius 2012.01 - 2012.11
Skills
- Customer relations
- Communication skills
- Team collaboration
- Tactful negotiation
- Solution orientation
- Critical thinking
- Time management
- Multitasking abilities
- Professional decorum
Internship
- Feb 2022 - Aug 2022
- Mauritius Tourism Authority, Port-Louis, Mauritius
- Receptionist/ Marketing trainee
Timeline
Customer Service Representative
The Mauritius Commercial Bank
2024.06 - Current
Customer Support Technical Specialist II
Dayforce Mauritius
2022.10 - 2023.05
Bachelor of Science - Tourism and Hospitality Management
University of Technology
2019.08 - 2022.10
Customer Service Advisor
Services, Development et Communications LTEE
2018.10 - 2022.10
Foundation in Travel & Tourism - Amadeus
Kadosh Training Centre
2015.10 - 2016.03
Administrative Assistant
Cover Craft Ltd
2015.05 - 2016.06
School Certificate - undefined
Hindu Girls' College
2012.01 - 2012.11