Overview
Work History
Education
Skills
Certification
Languagespoken
Telephone
Personal Information
Timeline
Generic
Dharshana Heerah

Dharshana Heerah

Curepipe

Overview

3
3
years of professional experience
1
1
Certification

Work History

Travel agent at Atom Travel

  • My task as a travel agent is to make flight bookings, accommodation, tours and insurance depending on customer's budget
  • Maintains accurate records of meetings, phone calls, payments, transactions, bookings and to contribute to agency efforts by completing necessary duties as required
  • I have worked on packages like Rodrigues, Reunion, Dubai and Thailand
  • I have knowledge in both Amadeus and Galideo System.

Intern at Sir Seewoosagur International Airport

03.2019
  • I worked as a check-in agent at the International airport of Mauritius for four months where I learned the fundamentals of the day-to-day basis required to offer excellent customer service to our customers and how to manage job duties that were assigned to me.

Account Manager

CGS Group
11.2023 - Current


  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts of more than 600 clients , ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Thorough market analysis of international markets every day

Customer Service Advisor at Booking.com

06.2021 - 06.2023
  • Booking.com is a website which helps clients to make reservations for hotels and flights in the easiest way
  • Therefore, my task there was provide information to clients and guide them while making reservations, cancelling, modifying, helping them with no-shows and with all their queries
  • We were also dealing with finance teams whenever there were payment issues
  • We also worked with taxi companies which the company later introduced
  • I had the opportunity to learn about the work industry, different working atmosphere and to work under pressure.

Education

Higher school Certification -

Ground2air University

Secondary -

Mauritius College
12.2018

Primary -

Mesnil Govt School
10.2011

Skills

  • Good communication skills in three different languages
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Team player but aiming to be a good leader
  • Self-motivated
  • Multi-tasking
  • Quick problem-solving skills
  • People Skills
  • Prompt decision-making

Certification

  • Customer service agent
  • Altea DCS check in system
  • DGR-dangerous Goods regulation
  • Cabin crew passenger handling and security
  • Amadeus course

Languagespoken

  • English
  • French
  • Creole

Telephone

58161346/6974815

Personal Information

Age: 23 years old

Timeline

Account Manager

CGS Group
11.2023 - Current

Customer Service Advisor at Booking.com

06.2021 - 06.2023

Intern at Sir Seewoosagur International Airport

03.2019

Travel agent at Atom Travel

Higher school Certification -

Ground2air University

Secondary -

Mauritius College

Primary -

Mesnil Govt School

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Dharshana Heerah