Dharinha Vencatachellum-Iyasawmy

Work History

Island Focus Ltd

10.2024 - Current

Efficiently managed tour operator requests, ensuring timely and effective handling aligned with individual operator profiles.
Maintained professional communication standards, delivering correspondence that reflected the company’s brand and service excellence.
Processed bookings for predefined markets and supervised tour operators with accuracy and attention to detail.
Negotiated with hoteliers and suppliers to secure competitive rates and favorable terms.
Mastered hotel and supplier pricing structures, including special offers, to optimize booking opportunities.
Collaborated with Operations teams, providing booking guidelines and monitoring client satisfaction during stays.
Delivered 24/7 client support, resolving issues promptly and maintaining high service standards.
Acquired in-depth knowledge of hotels and excursions, enabling tailored recommendations and upselling opportunities.
Supported team members to achieve collective goals and maintain smooth workflow.
Conducted regular meetings with direct reporting lines to align strategies and review performance.

Insight Technologies Ltd

06.2021 - 10.2024

Supervised a team of 3 recruitment agents, providing leadership, training, and performance monitoring to achieve study targets.
Ensured volunteer recruitment compliance with clinical study criteria, maintaining accuracy and adherence to ethical standards.
Managed company social media platforms, creating and curating content to increase visibility and attract qualified volunteers.
Planned and coordinated weekly clinical studies, ensuring smooth execution, resource allocation, and timely delivery.
Developed and implemented innovative recruitment strategies, expanding the volunteer database and improving participation rates.

Island Focus Ltd

04.2017 - 12.2020

Communicated special offers and official communiqués daily to trade partners, ensuring timely and professional updates.
Monitored market trends, evolutions, and specificities, providing insights to support strategic decision-making.
Organized and hosted educational trips for international trade partners in collaboration with hoteliers, strengthening partnerships and brand visibility.
Delivered effective solutions to operational challenges, ensuring smooth business continuity and optimum profitability.
Negotiated Flash Sales with hoteliers, maximizing sales opportunities and revenue growth.
Maintained and developed strong customer relationships, to enhance loyalty and retention.

Island Focus Ltd

05.2014 - 03.2017

Handled incoming email and phone enquiries promptly, ensuring excellent customer service and timely responses.
Acted as a key liaison between the company and existing/potential markets, strengthening business relationships.
Advised clients on forthcoming product developments and discussed special promotions to drive sales opportunities.
Provided partners with accurate information and tailored travel/holiday materials, enhancing customer satisfaction.
Prepared precise and rapid cost calculations, delivering clear quotations to support efficient decision-making.