Dhanraj Chumroo
Brisee Verdiere
Summary
Dynamic General Manager with over 17 years of customer service expertise, recognized for exceptional efficiency management and effective customer engagement strategies at The Princess Victoria pub & Hotel. Successfully enhanced revenue through innovative service initiatives while leading a high-performing team to achieve operational excellence and ensure compliance. Dedicated to cultivating a positive work environment that supports sustainable business growth.
Overview
9
9
years of professional experience
2
2
Certification
Work History
General Manager
The Princess Victoria pub & Hotel
Shepherds Bush
09.2021 - 07.2024
- Deliver operational excellence that align with the company's goals and objectives
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Administered employee discipline through verbal and written warnings.
Assistant General Manager
The Latchmere pub
Battersea
10.2016 - 08.2021
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed preparation of documents and executed filing jobs consistently while maintaining operational efficiency.
- Managed daily operations of the restaurant, including scheduling and supervising staff.
Bar Manager
The Latchmere pub
Battersea
09.2015 - 09.2016
- Assisted with planning special events such as wine tastings or cocktail parties.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored cash intake to reduce discrepancies.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Education
High School Diploma -
Piton State College
Mauritius11-2002
GED -
UK Institute of Hospitality
London10-2019
Skills
- Efficiency Management
- Customer Engagement Strategies
- Leadership in Team Settings
- Performance Evaluation
- Supervision and training
- P&L management
References
- Andrea Solinas, Operations Manager, 07950345696, andrea@threecheers.co.uk
- Mark Reynolds, Operations Director, 07801285688, mark@threecheers.co.uk
Languages
- English
- French
- Hindi
Affiliations
- Swimming
- Football
Certification
- BIIAB Level 2 Award for Personal Licence Holders
Languages
English
First Language
French
Intermediate (B1)
B1
Timeline
General Manager
The Princess Victoria pub & Hotel
09.2021 - 07.2024
Assistant General Manager
The Latchmere pub
10.2016 - 08.2021
Bar Manager
The Latchmere pub
09.2015 - 09.2016
High School Diploma -
Piton State College
GED -
UK Institute of Hospitality
Similar Profiles
Robyn AlexanderRobyn Alexander
Server at Victoria Gastro PubServer at Victoria Gastro Pub
Pardon KambariPardon Kambari
Executive Housekeeper at Victoria Falls Hotel, 5 Star Luxury HotelExecutive Housekeeper at Victoria Falls Hotel, 5 Star Luxury Hotel
Caroline EneCaroline Ene
Owner at Hotel De Princess RoyaleOwner at Hotel De Princess Royale