Dhanisha Veeramah
Curepipe
Summary
Dynamic and results-oriented professional with extensive experience in sales and customer service, notably as a Showroom Supervisor at Paint Hub Ltd. Excelled in optimizing sales strategies and inventory management, enhancing customer satisfaction, and collaborating on promotional campaigns. Skilled in MS Office and active listening, demonstrating a proven track record of goal-oriented achievements and teamwork.
Overview
13
13
years of professional experience
Work History
Showroom Supervisor
Paint Hub Ltd
08.2022 - Current
- Set individual targets for sales staff members based on overall business objectives.
- Analyzed sales reports to optimize pricing strategies and inventory management.
- Assisted customers with inquiries, concerns or complaints professionally and efficiently.
- Collaborated with marketing team on promotional campaigns for showroom.
- Sending quotations to Large Businesses, sales and inventory data.
- Follow up with clients.
- User Friendly with Laptop & PC tools.
Telesales Agent
SKILL AND YOU LTD
08.2020 - 09.2021
- Managed high call volumes with focus on quality customer service and sales targets.
- Kept callers focused on products and benefits with skilled call management.
- Followed up on past calls to ensure customer satisfaction and address any concerns.
- Dealing with different CRM Tools & Customers calls and Emails.
- Fluent French & English languages.
Sales Agent
Euro Crm
01.2013 - 06.2020
- Increased sales success by adapting techniques to needs and attitudes of each client.
- Resolved customer complaints and issues promptly to maintain high levels of satisfaction.
- Stayed updated on industry trends, competitor activities and regulatory changes.
- Handled stressful situations professionally and multitasked with ease.
- Selling Mobile and Broadband internet packages.
- Work with different CRM tools.
- Dealing with customer requests online via call & Emails.
Travel & Booking Agent
Karina Travel Agency
01.2012 - 12.2012
- I have been working from as Agent for both travels reservation and Ticket Booking.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
Education
Iata Courses And Travel & Tourism Consultant
Beau Bassin10-2012
Secretarial
New Secretarial Institute
Curepipe, Mauritius07-2011
High School Diploma -
Mauritius College
Curepipe11-2010
High School Diploma -
Mauritius College
Curepipe11-2008
Skills
- Good communication written and oral skills
- Goal oriented
- Excellent conceptual and analytical skills
- Self-Motivated
- Teamwork
- Decision - Making
- MS Office
- Data Entry
- Fast Learner
- Active listening
- Multitasking Abilities
- Excellent Communication
- Dependable and responsible
- Attention to details
- Communicative
- Punctuality
- Creativity
Timeline
Showroom Supervisor
Paint Hub Ltd
08.2022 - Current
Telesales Agent
SKILL AND YOU LTD
08.2020 - 09.2021
Sales Agent
Euro Crm
01.2013 - 06.2020
Travel & Booking Agent
Karina Travel Agency
01.2012 - 12.2012
Iata Courses And Travel & Tourism Consultant
Secretarial
New Secretarial Institute
High School Diploma -
Mauritius College
High School Diploma -
Mauritius College
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