Summary
Overview
Work history
Education
Skills
Timeline
Generic

Desirella Vantard

Camp de Masque,Mauritius

Summary

A highly skilled professional with expertise in Microsoft Office, Opera and Opera Cloud, and Serenata and Bayan systems. Demonstrates exceptional communication skills, fluency in English and French, and a strong ability to manage customer databases effectively. Known for quick learning, organisational skills, and the ability to work both independently and collaboratively within teams. Proficient in data entry, billing, invoicing, and hotel booking platforms with a thorough understanding of hotel policies. Committed to delivering excellent service with patience and professional telephone etiquette.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work history

Constance Stay Designer

Constance Hospitality Management Ltd
Central Flacq, Mauritius
10.2024 - Current
  • Ensured seamless booking experience by managing all reservation processes efficiently.
  • Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
  • Delivered high-level customer service for increased customer satisfaction.
  • Worked closely with front office staff for smooth check-in procedures.
  • Kept up-to-date records of bookings, ensuring accuracy at all times.
  • Maintained calm under pressure whilst simultaneously handling multiple tasks.
  • Provided accurate information about hotel amenities to potential customers, leading to increased bookings.
  • Coordinated effectively with team members, resulting in improved performance.
  • Managed complex bookings with attention to detail and professionalism.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Processed payments and online bookings.
  • Processed travel deposit and balance payments accurately, maintaining records of receipt.


Reservation Specialist

Constance Hospitality Management Ltd
Central Flacq, Mauritius
12.2021 - 10.2024
  • Specialized in the reservation department with a focus in Mauritius.
  • My duties are mainly to make reservations for the hotels of Constance in Mauritius link with all the Travel agencies around the world and with the local Travel agencies in Mauritius.
  • Performed data entry into reservation system (Opera & Opera Cloud) and to update customers information as needed.
  • Responded promptly to customer inquiries via phone and email in a professional manner.
  • To deal with travel agencies by assisting customers with booking reservations for hotels, flights, and other travel services.
  • Provided cost estimates for various travel packages to meet customer needs.
  • Cross-checked all reservation details prior to completion to ensure accuracy.

Telephone Operator

Constance Prince Maurice
12.2014 - 12.2022
  • Answered incoming calls in a professional, courteous and timely manner.
  • Transferred calls as necessary to appropriate departments or personnel and took messages accurately.
  • Performed administration task such as Daily Event and Guests Comments.
  • Utilized computer software to record caller's inquiries and complaints and update roasters.
  • Providing help in the Front Office Department, concierges and reception when required for arrivals and departures during peak seasons.
  • Team spirit and able to work independently.

Casual Kids Club Hostess

Constance Prince Maurice
02.2013 - 11.2014

Casual Kids Club Hostess & Baby-Sitter

Long Beach Hotel
12.2012 - 01.2014

Education

Diploma - International Hotel & Tourism Management

POLYTECHNICS MAURITIUS LTD
Montagne Blanche, null
09.2019 - 09.2021

PRIMARY EDUCATION -

Camp de Masque RCA Primary School
Camp de Masque, Flacq District

SECONDARY EDUCATION -

DARWIN COLLEGE
Centre de Flacq

BRIGHT LEVEL 1 - undefined

CONSTANCE ACADEMY

Skills

  • Communication skills
  • Microsoft Office proficiency
  • Opera and Opera Cloud expertise
  • Serenata and Bayan knowledge
  • Quick learner
  • Organizational skills
  • Team collaboration and independence
  • Patience
  • Data entry proficiency
  • Customer database management
  • Familiarity with hotel policies
  • Billing and invoicing skills
  • Professional telephone etiquette
  • Fluency in English and French
  • Hotel booking platform experience

Timeline

Constance Stay Designer

Constance Hospitality Management Ltd
10.2024 - Current

Reservation Specialist

Constance Hospitality Management Ltd
12.2021 - 10.2024

Diploma - International Hotel & Tourism Management

POLYTECHNICS MAURITIUS LTD
09.2019 - 09.2021

Telephone Operator

Constance Prince Maurice
12.2014 - 12.2022

Casual Kids Club Hostess

Constance Prince Maurice
02.2013 - 11.2014

Casual Kids Club Hostess & Baby-Sitter

Long Beach Hotel
12.2012 - 01.2014

BRIGHT LEVEL 1 - undefined

CONSTANCE ACADEMY

PRIMARY EDUCATION -

Camp de Masque RCA Primary School

SECONDARY EDUCATION -

DARWIN COLLEGE

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Desirella Vantard