Deeshna Yencadoo
Curepipe
Summary
A highly organized and detail-oriented professional with a Bachelor's degree in Business Administration (BBA) at university of Mancosa.
Possesses a strong background in executive support and accounting functions and customer service. Experienced in providing administrative assistance at the executive level, while also managing accounting responsibilities with precision. Adept at multitasking, problem-solving, and optimizing office processes to enhance efficiency and productivity. Proven ability to manage time-sensitive tasks, maintain confidentiality, and contribute to the smooth operation of daily business activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistance
QuickFocus Ltd
01.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Do Customization and set up for clients Quickbooks desktop and QuickBooks Online
- Import clients Chart of Accounts, Customers details, Suppliers details, Stock Items, Debtors record, Creditors Record from excel to Quickbooks
- Managed 3-4 Customizations per week
- Set Up clients bank details on QuickBooks
- Set clients VAT as per MRA on QuickBooks
- Conduct Quickbooks Training both QuickBooks Online and QuickBooks Desktop
- Respond to calls and help client to find the best product and services
- Assist and reply all emails
- Prepare Quotation, invoices and payments on QuickBooks Online when client approved.
- Conduct Installation of software for QuickBooks Desktop and intervene for any Quickbooks Desktop Support
- Create QuickBooks Online Subscription for clients and intervene for any QBO Support
Accounting Officer
Anexa Biz
01.2021 - Current
- Maintain and update financial records, including accounts payable/receivable, general ledger, and bank reconciliations.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments
- Managed all accounting data on QuickBooks Desktop and Online
- Review and verify expense reports, ensuring accuracy and adherence to company policies
- Assist in the development and implementation of internal control procedures to safeguard financial assets.
- Excel literacy for accounting and then import to QuickBooks Online and QuickBooks Desktop
- Prepare Cheques for all Office Expenses and Bills
Customer Service Officer
ODELA LTD
01.2021 - Current
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Process customer orders, requests, and complaints in a timely and efficient manner, maintaining high service standards.
- Handle escalated customer concerns, ensuring that complex issues are addressed with professionalism and care.
- Resolve billing discrepancies, returns, and exchanges in compliance with company policies.
Administrative Executive
Anexa Biz Ltd, QuickFocus Ltd
01.2021 - Current
- Handled arrangements for meetings either by zoom or face to face
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Managed scanning of documents received from clients for Accounting department.
- Filling of documents, to have a record of our productivity around the year.
- To prepare documents for training such as attendance sheet, evaluation form, certificates, Manuals
- Promoted team productivity by keeping supplies organized and well-stocked.
- Note all records about our stocks and is coming out of stock i keep a follow up.
Marketing Officer
Elevation Concept
09.2020 - 11.2020
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
- Provided feedback to all departments on brand consistency in outbound communications
Logistic Planning Officer
Intune Travel
10.2019 - 12.2019
- Improved efficiency of the planning process by streamlining workflows and communication channels.
- Prepare Planning hours and place for drivers at the airport and for excursion
- Assist all hotel calls
Education
BBA - Business Administration
12-2024
- I am a BBA Holder at Mancosa (Honoris Educational Network). I have completed my degree in December 2024.
- During my studies I am having the opportunities to achieve knowledge in the field of Business, Economics, Accounting, Management, Computer, Business Mathematics, Communication, Business Statistics, Marketing, Financial Planning and Control, Organisational Diversity, Ethics and Conflicts, Global business and strategy, Project management, Business environment and ethics. Entrepreneur and small businesses, Operation management for sustainability, Organisational leadership, Human Resource.
Higher Certificate - Business Management
04.2021
After my HSC, I did my Higher Certificate in Business Management at Honoris Educational Network with his partnership Regent Business School (SA). I completed my HCIBM with a really good grade.
Higher School Certificate - Business
02.2019
School Certificate - Business
01.2017
Skills
- Business Controls
- Financial Data Analyzation
- Outbound Calls
- Business Operations and Forecasting
- Accounting Software Systems
- Effective and Professional Communication
- Risk Identification
- Correspondence Writing
- Deadline Attainment
- Database Maintenance
- Conflict Negotiation
- Administrative Oversight
- Software navigation
Certification
MQA Qualification:
- QuickBooks Desktop
- QuickBooks Online
- Companies and Businesses Registration Integrated System (CBRIS)
- Contribution Network Project (CNP)
- International Human Resource Management, Key Marketing Skills, Team Building
- Internet and Computing Core Certificate (IC3), 10/2014
Languages
Mauritian Creole
English
French
HOBBIES: Travelling, Fitness, Hiking, Music
Traveling often demonstrates curiosity, adaptability, and cultural awareness. It suggests that you're open to new experiences, enjoy learning about different cultures, and can adapt to unfamiliar environments.
Being active and committed to fitness shows that you're disciplined, goal-oriented, and prioritize your health. This trait can also suggest that you're a person who can handle stress, work under pressure, and maintain a strong work-life balance.
Hiking indicates a love for nature, a sense of adventure, and physical endurance. It can also show that you're someone who enjoys challenges and is capable of navigating difficult or unpredictable situations
Whether you play an instrument, sing, or enjoy composing, music reflects creativity, discipline, and often teamwork (if involved in a band or group). It shows a commitment to honing a craft and the ability to express oneself artistically.
Software
Quickbooks online & QuickBooks Desktop
Timeline
Customer Service Officer - ODELA LTD
01.2021 - Current
Administrative Executive - Anexa Biz Ltd, QuickFocus Ltd
01.2021 - Current
Executive Assistance - QuickFocus Ltd
01.2021 - Current
Accounting Officer - Anexa Biz
01.2021 - Current
Marketing Officer - Elevation Concept
09.2020 - 11.2020
Logistic Planning Officer - Intune Travel
10.2019 - 12.2019
Swami Vivekananda State Secondary School - School Certificate, Business
Mancosa - BBA, Business Administration
Honoris Educational Network - Higher Certificate, Business Management
Ocep College - Higher School Certificate, Business
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