Deepak Mungrah
Mont-Ida
Summary
Well-organized and highly motivated individual with ACCA level 2 and a BSc (Hons) Oxford Accounting degree. Currently Senior Administrator in Investor Services at Ocorian Financial Services (Mauritius) Limited, bringing reliability, flexibility, and a passion for challenges. Strong analytical and interpersonal skills, with a solid understanding of computational techniques. Experienced in implementing process improvements and managing cross-functional teams. Committed to pursuing goals and dedicated to contributing to your esteemed organization with honesty and diligence.
Overview
11
11
years of professional experience
Work History
Senior Administrator
Ocorian Financial Services (Mauritius) Ltd
07.2021 - Current
- Joined as Administrator in July 2021 – February 2022
- Promoted as Senior Administrator on March 2022 in Fund
- Switched from Senior Administrator to Senior Investor Services in October 2023 in Fund - Present
- Review all such Customer Due Diligence (CDD) documents relating to onboarding / admittance of individual and / or non-individual investors
- Applying a reasonable degree of judgement tailored to each specific case to determine whether normal, simplified or enhanced CDD is required
- Ensure that input on all investors data is on Efront
- Handle initial and subsequent subscription requests in line with the constitutive and offering documents
- To operate the monthly and quarterly (or any other defined frequency) distributions process for a large growing portfolio
- Ensure good coordination between the Accounting and Administration Teams with respect to any capital calls, distributions and reporting
- To monitor cash inflow for subscriptions and capital calls and prepare payments using various online banking systems for making distributions and redemptions
- To deal with incoming correspondence expeditiously
- Reference should be made to the relevant supervisor if the demands of the correspondence exceed capabilities
- To prepare client deliverables in line with deadlines of the portfolio of clients in accordance with the agreed calendar defined for each client
- Ensure overall quality of client deliverables
- Be aware of risk exposure and promptly escalate issues arising to other members of the Management team
- Become acquainted with the local regulatory and legal environment (Companies Act, Securities Act etc.) and constitutive documents of clients (LPA, constitution etc.)
- To take responsibility for being the immediate point of contact in investor relationships on relevant matters
- Escalating any issues/risks arising promptly to the Manager where appropriate
- Carry out any function/activity required by the Management team or Directors from time to time
- Monitor, control and balance the workload of the team during absences of Senior team members
- Prepare and review notice and minutes for transfer of shares, distribution and financial statement
- Process payments from Barclays, HSBC and Butterfield banking platform to investors
- Process supplier payments from banking platform (invoices)
- Do call back to confirm bank details
- Prepare checklist (Payment, change in bank details, share transfer and subscription)
- Supervise my team and provide training to subordinates
- Reporting to Senior Manager and Head of Department
Customer Success Advisor
Agilius Global Company Ltd
03.2020 - 07.2021
- Developing new concepts and focusing on growth initiatives and retention
- Collecting results and contributing to marketing operations and assisting the sales team
- Handle customer enquiries, answering any questions and queries in person, over the phone, or online
- Provide support and comprehensive product/service information to customers
- Build relationships with customers
- Assist customers in making purchasing decisions
- Look for cross-selling opportunities to increase individual purchase value and overall sales
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
- Supervise my team and provide training to subordinates
- Reporting to the CEO
Senior Investigation Officer
Synaegis Ltd
03.2017 - 02.2020
- Gain a thorough understanding of assigned client’s needs, security objectives, and processes to ensure that they successfully adopt
- Identify risks to client success and aggressively/proactively engage the client whenever there is an identified retention issue
- Develop and execute retention plans for customers who may be at risk
- Drive resolution of escalated account issues in coordination with Higher Management, Support, and other departments
- Supervise and provide training to team members
- Make sure that team meet and exceed customer retention goals and ensure consistently high retention rates
Business Support Officer
Linkopia Ltd
07.2014 - 04.2017
- Awarded as the best employee in 2015
- Promoted as Supervisor
- Build business by identifying and conducting call auctions activities to the existing and prospective clients; develop and foster long-term relationships with them
- Highlight benefits and advantages of solution that solves prospective client’s business issues
- Maintain and develop relationships with existing customers in person and via telephone calls and emails
- Network with others to build a viable pipeline
- Supervise my team and provide training to subordinates
- Reporting to the CEO
Education
BSc (Hons) - Oxford Accounting
Oxford Brookes University
01.2024
Level 1 & 2 -
Association of Chartered Certified Accountants
01.2023
Cambridge Higher School Certificate -
Eden College Rose Hill Boys
01.2012
Cambridge School Certificate -
Eden College Rose Hill Boys
01.2010
Skills
- Office leadership
- Customer service
- Time management
- Attention to detail
- Decision-making
- Process improvements
- Systems management
- Office management
Hobbies and Interests
- Body Building
- Travelling
- Running
- Swimming
- Table Tennis
Timeline
Senior Administrator
Ocorian Financial Services (Mauritius) Ltd
07.2021 - Current
Customer Success Advisor
Agilius Global Company Ltd
03.2020 - 07.2021
Senior Investigation Officer
Synaegis Ltd
03.2017 - 02.2020
Business Support Officer
Linkopia Ltd
07.2014 - 04.2017
Level 1 & 2 -
Association of Chartered Certified Accountants
Cambridge Higher School Certificate -
Eden College Rose Hill Boys
Cambridge School Certificate -
Eden College Rose Hill Boys
BSc (Hons) - Oxford Accounting
Oxford Brookes University
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