Deena Atchama

• Tracked orders and notified customers of their status or potential delays.
• More than 75 orders are sent daily, and about 20 orders come in from suppliers.
• Manage about 30 to 70 cases on a daily basis.
• Coordinated shipping requests for expedited delivery and documented them accurately to achieve correct billing.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Generated documentation and information required for customer shipments.
• Processed and entered customer orders into a database and provided proactive customer service for accounts.
• Managed system support functions to set priorities and service level expectations.
• Liaised between warehouse personnel and customers to facilitate account and operational needs.

• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
• Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Recorded, analyzed, and distributed statistical information.
• Implemented new quality assurance and customer service standards.
• Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
• Managed a team of about 20 people.

• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Recommended products to customers and suggested other options if preferred product was unavailable.
• Educated customers on company systems, form completion and access to services.
• Provided primary customer support to internal and external customers.
• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

• Escorted handicapped passengers from terminal to aircraft.
• Oversaw ticketing, gate and ramp services.
• Tagged baggage and routed to appropriate location for loading and screening.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Announced flight status updates and information about gate changes over PA system.
• Investigated and resolved customer inquiries and complaints quickly.

• Continuing education in Business Management with specialisation in Human Resources

• Ongoing course

Main subjects and grading:

• French-B
• Accounting-D
• Business Studies-C

Subsidiary Subjects and Grading:

• Mathematics-C
• General Paper-C

Subjects and Grading ( where 1 is the highest and 9 is the lowest):

• Mathematics - 5
• English ( Written) - 5
• English(Oral) - 2
• French - 2
• French Literature - 2
• Principles of Accounts - 3
• Business Studies - 7
• Asian Language- 3