DAVISEN NULLACOOTEE
Pamplemousses,Mauritius
Summary
Accomplished professional with a robust skill set in customer service, teamworking, and communication. Demonstrates exceptional management and administration skills, with a proven ability to prioritise tasks and manage multiple responsibilities effectively. Expertise in inventory management, recruitment, staff training, vendor management, budgeting, and strategic planning. Committed to maintaining high standards of hygiene and food safety protocols while excelling in event management. Aims to leverage these competencies towards achieving organisational success and growth.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Outlet Manager
El Mondo Pizza
Port Louis, Mauritius
11.2024 - Current
- Ensured proper cash handling procedures were followed at all times.
- Managed staff rosters for optimal productivity and efficiency.
- Ensured all health and safety regulations were adhered to, securing a safe working environment.
- Handled customer complaints professionally, resolving issues promptly.
- Quality Assurance
Logistic Officer
Fast food Ltd
Roche Bois, Mauritius
06.2024 - 10.2024
- Analysed and resolved logistic issues promptly, maintaining customer satisfaction levels high.
- Coordinated multi-modal transport solutions to ensure prompt deliveries on a day to day basis
- Quality Assurance
- Daily Planning of delivery stations
Trainee Operation Consultant
McDonald's Ltd
, Mauritius
10.2022 - 02.2024
- Delivered exceptional administrative support to senior executives during peak business periods.
- Enhanced digital presence by updating company's social media platforms regularly.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Inventory Management
- Budget Management and financial assessment of the restaurant
- Monthly tasks and logistic planning
- Food Safety Lead
- HR Management
Head Manager
MCDONALD’s Ltd
Phoenix
06.2022 - 09.2022
- HR Management-handle of grievances
- Shift control
- Profit and Loss analysis
- Sales projection
- Hospitality management
- Co-ordination of Customer Service Survey
- Training of restaurant personnel
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Involved in recruitment, induction, and retention of talent contributing to workforce stability.
- Stock and Logistic Management
Restaurant Manager
MCDONALD’s Ltd
04.2021 - 05.2022
- Recruitment, training and supervising staff
- Approving and overseeing budgets.
- Prepare staff roaster
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Overseeing stock levels and ordering supplies
- Handling customer enquiries and complaints
- Internal problem solving and corrective actions
- Preparing and presenting staff/sales reports
- Keep statistical and financial records
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Enhancing business operations and growing the restaurant.
Assistant Manager
MCDONALD’s Ltd
03.2019 - 07.2019
- Handling customer enquiries and complaints
- Prepare staff roaster
- Problem solving/ corrective and preventive actions
Education
HSC - Economics
City College
Port LouisSkills
- Strong customer service skills
- Interpersonal and teamworking skills
- Ability to prioritize and juggle multiple responsibilities
- Excellent communication skills
- Management and administration skills
- Problem-solving skills
- Inventory management
- Recruitment
- Staff Training
- Vendor Management
- Budgeting
- Hygiene and Food Safety Protocol
- Strategic Planning
- Event Management
Languages
English
French
Creole
Certification
Hamburger University
- Certified Food Safety - Year 2019
- Advance shift leadership - Year 2019 to 2021
- Developing the leadership in me - Year 2021 to 2022
- Leading great restaurant Year 2022 to 2023
Timeline
Outlet Manager
El Mondo Pizza
11.2024 - Current
Logistic Officer
Fast food Ltd
06.2024 - 10.2024
Trainee Operation Consultant
McDonald's Ltd
10.2022 - 02.2024
Head Manager
MCDONALD’s Ltd
06.2022 - 09.2022
Restaurant Manager
MCDONALD’s Ltd
04.2021 - 05.2022
Assistant Manager
MCDONALD’s Ltd
03.2019 - 07.2019
HSC - Economics
City College
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