Davinash Bissoo
Chemin Grenier
Summary
Skilled administrative professional with solid experience in coordinating financial accounts and tracking daily transactions. Good reporting, problem-solving and multitasking abilities in fast-paced environments. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
13
13
years of professional experience
Work History
Project Assistant
NIC Co Ltd
06.2022 - Current
- Handled administrative duties, filing, and errands.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Performed work according to project schedules and established quality standards.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Execute effectively all line of businesses of NIC Co Ltd such as life, health, travel and motor insurances.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Front Desk Agent
JW Marriott
02.2022 - 04.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Night Auditor
Le Paradis Beachcomber Golf Resort and Spa
04.2017 - 12.2017
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Completed nightly updates to hotel rates and individual room charges.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Created spreadsheets using 'STARLIGHT' and entered financial information daily to keep critical details well-organized and accessible to appropriate staff members.
- Assessed estimated income, expenses, and historical budgets to coordinate budget information.
- Managed inventory of keys and linens each day and included all necessary information on audit reports.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Front Desk Clerk
Tamassa Resort
03.2016 - 02.2017
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
- Scheduled deliveries of flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
- Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.
- Managed transportation arrangements to and from airport, train station, and local events for visitors.
- Facilitated research of local venues, restaurants, and visitor spots per guest requests.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Receptionist Clerk
Serenity BPO
04.2015 - 09.2015
- Addressed information updates by making changes to records in company database.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed customer complaints and rectified issues to complete satisfaction.
Landscaping Crew Member
ESP
11.2010 - 12.2012
- Operated landscaping equipment to maintain grounds and remove trees.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Installed block and stone décor according to plans and specifications.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
- Answered customer questions regarding care and general knowledge of landscape.
- Oversaw watering schedules, equipment winterization, and other irrigation planning and maintenance.
- Mixed and applied fertilizers, herbicides, or insecticides to promote growth and mitigate pests.
Education
Bachelor of Arts - International Hospitality Management
Griffith College
Dublin, Republic Of Ireland05.2022
High School Diploma -
Mootoocoomaren Sangeelee State Secondary School
Riambel11.2013
High School Diploma -
Mootoocoomaren Sangeelee State Secondary School
Riambel10.2011
Skills
- Complaints Management
- Balancing Transactions
- Generating Reports
- Teamwork and Collaboration
- Guest Services
- Verbal and Written Communication
- Multitasking and Organization
- Information Confidentiality
- Phone and Email Etiquette
- Computer Skills
Accomplishments
- Received a promotion to night auditor just 2 months after joining the company due to exceptional work ethic and exemplary customer service.
- Rated at the highest level on guest surveys due to professionalism, exceptional service, and quick response times.
- Recognized as Employee of the Front Office Member for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Represented Le Paradis Beachcomber Golf Resort and Spa and Tamassa Resort at National Level across Mauritius.
- Winner of the LUX* Inter-Hotels football competition 2 times organized by LUX* Resorts and Hotels.
- Athletic participation in Royal Raid Trail Run 2016 for Tamassa Resort organized by LUX* Resorts and Hotels.
- Participated in almost blood donation campaigns, job opening campaigns for new blood in most of the companies i worked..
Football, Golfing, Travelling & Cooking.
- Represented Le Paradis Beachcomber Golf Resort and Spa and Tamassa Resort at The National Level in Royal Raid.
- Winner of LUX* Inter-Hotels football competition 2 times.
- Participated in almost blood donation campaigns, job opening campaigns for new blood to get a place of work in companies I worked for.
- Traveled a lot during my studies in Ireland in most countries in Europe to learn new cultures and meeting people.
- Learn baking and cooking in Ireland by professional chefs.
Languages
Creole
Native language
English
Proficient
C2
French
Proficient
C2
Hindi
Advanced
C1
Irish
Upper intermediate
B2
Timeline
Project Assistant
NIC Co Ltd
06.2022 - Current
Front Desk Agent
JW Marriott
02.2022 - 04.2022
Night Auditor
Le Paradis Beachcomber Golf Resort and Spa
04.2017 - 12.2017
Front Desk Clerk
Tamassa Resort
03.2016 - 02.2017
Receptionist Clerk
Serenity BPO
04.2015 - 09.2015
Landscaping Crew Member
ESP
11.2010 - 12.2012
Bachelor of Arts - International Hospitality Management
Griffith College
High School Diploma -
Mootoocoomaren Sangeelee State Secondary School
High School Diploma -
Mootoocoomaren Sangeelee State Secondary School
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