Davina Cooppen
Beau Vallon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Senior Customer Support Specialist
Sdworx
03.2018 - 01.2023
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained customer account information database by canceling and updating customer accounts.
- Addressed on average Number inbound customer calls daily.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Office Manager
Faygate Residential Homes
03.2015 - 08.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Pension Administrator
Aviva
01.2014 - 02.2015
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Assisted with design and implementation of various employee benefits programs.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Researched and analyzed wage, salary and other industry trends.
Education
A Levels -
Tiffins
Kingston, UK07.2013
GCSE -
Old Palace of John Whitgift
Croydon, UK07.2011
Skills
- Staff Evaluations
- Benefits Administration
- Attention to Detail
- Job Description Development
- Talent Recruitment
- Calm Under Pressure
- Task Prioritization
- Multitasking
- Good Telephone Etiquette
- Teamwork and Collaboration
- Quality Assurance
- Account Updating
Timeline
Senior Customer Support Specialist
Sdworx
03.2018 - 01.2023
Office Manager
Faygate Residential Homes
03.2015 - 08.2017
Pension Administrator
Aviva
01.2014 - 02.2015
A Levels -
Tiffins
GCSE -
Old Palace of John Whitgift
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