Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Olivier BINETTE

Flic En Flac

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile and ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

13
13
years of professional experience

Work History

Senior Technical Service Representative

Lottotech Ltd
08.2022 - Current
  • Maintaining, analyzing, troubleshooting and repairing lottery equipment (POS, printers, handhelds and routers), performs upgrades and preventative maintenance
  • Use HAP approach for projects and activities management.
  • Assist Senior Technical Services Engineer in coordinating, purchasing, orders and delivery activities of vendors/suppliers.
  • Draft and vet quote of electrical system received from suppliers to meet company requirements
  • Provide high level documentation(planning/reporting) for both issues met and projects to be implemented.
  • Built up business case for new projects.
  • Derive quick troubleshooting guide to resolve the particular issues and add on training plan and Skill matrix.
  • Train and coach new recruits.
  • Manage a team of 4 persons to plan and coordinate support to the retailer network on a daily basis.
  • Generate reports to track performance and analyze trends.
  • Testing new software and hardware prior to deployment.
  • Involve in assessment and testing of new games/features to be deployed on POS.
  • Offer assistance in implementing and developing training programs.
  • Develop and implement preventive maintenance procedures.
  • Assist customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Perform Electrical and Communication test at retailer place prior to new installation.
  • Implement and evaluation of ticketing system and Asset tracking software to support users request
  • Use ticketing systems to manage and process support actions and requests.

Workbench Technician

Lottotech Ltd
02.2014 - 08.2022
  • Performed troubleshooting and diagnosis on malfunctioning equipment (POS, Printers, Handhelds and Routers).
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Drafting policies, process and procedures for technical and IT department in compliance with ISO 27001 & 27002
  • Assist for business case documentation
  • Maintaining, analyzing, troubleshooting and repairing lottery POS, performs upgrades and preventive maintenance
  • Perform new POS installation, testing and retailer training.
  • Perform regular visits at retailer places to ensure they are compliant to CEB standards
  • Dealing with suppliers to raise RMA for equipment under warranty.
  • Assist in department roadmap
  • Retailer incident management
  • Setup lab and testing environment in workshop
  • Perform maintenance on mono phase electrical panels

Communication Technician

Lottotech Ltd
02.2014 - 06.2015
  • Coordinated installation of new users and relocations of existing users.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Hands on experience on CISCO, Microsoft platform, Windows server, Network Switch
  • Network cabling, patches and data cabinets
  • Network failover
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed cabling, wireless routers and telephone systems for data communications networks.

IT Computer Operator

Lottotech Ltd
08.2010 - 02.2014
  • Maintained spreadsheets of data across multiple systems.
  • Generate reports covering details about data, system operation, and error monitoring.
  • Change and replace backup tapes regularly and perform detailed server backups.
  • Drafting policies, process and procedure for Data Centre Operations Department in compliance with ISO 27001 & 27002
  • Install and configure operating systems and applications.
  • Retrieve information and perform data entry using appropriate computer programs (Linux and windows based).
  • Diagnose and troubleshoot hardware, software and network issues.
  • Perform failover and disaster recovery of the lottery system.
  • Perform Data Centre inspection and report fault
  • Assist in daily operation of all computer infrastructure ans systems
  • Assist in department roadmap
  • Training of new recruits
  • Create user accounts and assigned permissions.
  • Verify integrity and consistency of duplication measures and storage protocols.
  • Patch software and install new versions to eliminate security problems and protect data.
  • Assist in development of system security protocols.
  • Maintain servers and systems to keep networks fully operational during peak sales periods.

Education

Certificate of Attendance - CISCO A+

VITMI

Certificate of Attendance - Network +

VITMI

City & Guilds - Basic And Advanced Electronics

School of Electronics

Professional Diploma - Advanced Sport Management

National Olympic Committee

Skills

  • Hands on Experience on CISCO, Microsoft platform and Windows Server
  • Good knowledge on BMC, VMware, Linux administration and Windows based platforms
  • Worked and implemented ISO 27001 and 27002
  • Certified First Aider
  • Team Player
  • Database Management
  • Customer Service orientated
  • Hardware & Software Diagnostics and troubleshooting

Timeline

Senior Technical Service Representative

Lottotech Ltd
08.2022 - Current

Workbench Technician

Lottotech Ltd
02.2014 - 08.2022

Communication Technician

Lottotech Ltd
02.2014 - 06.2015

IT Computer Operator

Lottotech Ltd
08.2010 - 02.2014

Certificate of Attendance - CISCO A+

VITMI

Certificate of Attendance - Network +

VITMI

City & Guilds - Basic And Advanced Electronics

School of Electronics

Professional Diploma - Advanced Sport Management

National Olympic Committee
David Olivier BINETTE