David Dorlin
Riviere Du Rempart
Summary
Dynamic and results-driven banking professional with over 14 years of international experience in relationship management, affluent markets client acquisition, and branch leadership. Proven expertise in building and growing high-net-worth portfolios, structuring bespoke banking solutions, and delivering exceptional client experiences across diverse markets in Mauritius and the UK. Recognized for a strategic, people-oriented approach, strong compliance knowledge, and a deep understanding of the private banking ecosystem.
Overview
14
14
years of professional experience
4038
4038
years of post-secondary education
Work History
Branch Manager
Bank One
Port Louis
05.2023 - 04.2025
- Promoted from Elite Relationship Manager to Branch Manager within 3 months for outstanding performance and business development impact.
- Manage and grow an affluent market client portfolio including local elites, international clients, and expatriates with strong focus on personalized banking solutions, whilst managing personal banking clients at branch level.
- Lead client onboarding, tailor wealth solutions, and ensure compliance with regulatory requirements and risk standards.
- Drive cross-selling of Private Banking, SME, and Corporate products, securing high-value deposits and foreign exchange deals.
- Conduct regular client engagements and relationship reviews with HNWIs, management companies, and family offices.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Developed and implemented strategies for increased customer satisfaction.
- Ensured branch met all regulatory requirements for safe operation.
- Reviewed and analysed sales data to identify growth opportunities.
Branch Manager – Multi-Branch Linkage
NatWest Bank
07.2016 - 10.2022
- Oversaw operations and business development across multiple branches, managing teams of 20+ staff.
- Cultivated a strong sales and service culture focused on affluent client engagement and proactive wealth conversations.
- Championed digital banking adoption and regional risk assurance initiatives, consistently achieving top assurance scores.
- Served as a mentor and coach for regional talent and chaired climate and digital transformation boards.
- Liaised with clients, resulting in strong relationships and repeat business.
- Built partnerships with local businesses fostering community relations.
- Improved branch productivity by implementing efficient work schedules.
Team & Cluster Manager, Specialist Complaints
Royal Bank of Scotland
09.2011 - 07.2016
- Led specialist teams handling complex financial disputes and complaint resolution in line with FCA guidelines.
- Implemented quality assurance improvements and Lean principles to drive efficiency and fair outcomes.
- Liaised with policy makers and compliance teams to align processes with customer-centric banking practices.
- Optimised resource allocation with strategic planning and forecasting.
- Streamlined operations to enhance productivity.
KYC Analyst
Royal Bank of Scotland
01.2011 - 08.2011
- Conducted in-depth due diligence and fraud prevention checks on loan applications for retail and business clients.
- Facilitated smoother client onboarding process, resulting in enhanced customer satisfaction.
- Regularly updated knowledge on regulations, ensuring continuous compliance with evolving guidelines and laws regarding KYC and AML and CFT requirements.
- Improved data integrity through diligent updating and maintenance of customer records.
- Conducted thorough customer research, leading to more accurate risk assessments.
Education
Professional Certificate - International Banking
Chartered Banker Institute
LondonAward - Dispute Resolution
St Mary’s University
Bachelor of Laws (LLB Hons) - undefined
University of Kent
Skills
- Private & Elite Client Relationship Management
- Wealth Planning & Portfolio Growth
- Cross-Border Banking & Client Acquisition
- FX & Fixed Deposit Negotiations
- KYC Regulations
- AML & Regulatory Compliance
- Team Leadership
- Talent Development
- Client Onboarding
- Due Diligence
- Sales Coaching
- Business Development
Languages
Fluent in English and French
Conversational in Polish
Affiliations
- Passionate about community engagement, charity initiatives, travel, and team sports
- Avid BBQ enthusiast and amateur football coach
Timeline
Branch Manager
Bank One
05.2023 - 04.2025
Branch Manager – Multi-Branch Linkage
NatWest Bank
07.2016 - 10.2022
Team & Cluster Manager, Specialist Complaints
Royal Bank of Scotland
09.2011 - 07.2016
KYC Analyst
Royal Bank of Scotland
01.2011 - 08.2011
Bachelor of Laws (LLB Hons) - undefined
University of Kent
Professional Certificate - International Banking
Chartered Banker Institute
Award - Dispute Resolution
St Mary’s University
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