Darshita Lochooa
Phoenix
Summary
STRENGTH I enjoy teamwork, I am global oriented and in pursuit of excellence, I always yearn to learn more and keep myself updated. I feel I can fulfill my career aspirations as well as make a positive contribution to my workplace in a challenging working set up. I have excellent interpersonal skills. I can manage time and people effectively and I am always ready to accept responsibility and new challenges.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Admin Credit Control
Agilis
08.2023 - 08.2023
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Generated and mailed updated statements monthly and processed demand letters.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Used SAP Software
Project Management Officer
Asterdolf
06.2023 - 07.2023
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared and submitted project invoices for review and approval.
HR Support
Atalian Interactive Limited
03.2023 - 06.2023
- Reviewed and screened applicant resumes to identify qualified candidates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Debt Recovery Officer
Intrum
04.2022 - 03.2023
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Documented customer payment interactions and account statuses for future reference.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Diploma in Accounting Management - Accounting
Academy Europe Open University
Distance Learning08.2023
Certificate in Accounts Clerk - Accounting And Finance
Sheffield School of Accountancy
Belle Rose11.2021
No Degree - School Certificate
Seewa Bappoo State Secondary School
Vacoas11.2018
No Degree - Certificate in Primary Education
SHRI SHAMOONATH GOVERNMENT SCHOOL
Camp Fouquereaux12.2013
Skills
- Computer literate
- Can adapt to new environment easily
- Attentive to details
- Solution driven
- Customer Data Confidentiality
- Time Management
- Adherence to processes
- Verbal and Written Communication
- Inbound and Outbound Calling
Accomplishments
- CERTIFICATE IN ACCOUNTING CLERK DIPLOMA IN ACCOUNTING MANAGEMENT
- WORK EXPERIENCE
- MAURITIUS: INTERMART : CASHIER INTRUM : RECOVERY AGENT FOR UK : FILING : TRAINING AGENTS : DATA ENTRY Atalian Ltd : recruitment process : HR admin work : handling queries ASTERDOLF: Project manager : Handling project : Team work Agiliss : Admin credit control
Reading, Baking
I love novels.
I love baking pastries.
Languages
Creole
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Admin Credit Control
Agilis
08.2023 - 08.2023
Project Management Officer
Asterdolf
06.2023 - 07.2023
HR Support
Atalian Interactive Limited
03.2023 - 06.2023
Debt Recovery Officer
Intrum
04.2022 - 03.2023
Diploma in Accounting Management - Accounting
Academy Europe Open University
Certificate in Accounts Clerk - Accounting And Finance
Sheffield School of Accountancy
No Degree - School Certificate
Seewa Bappoo State Secondary School
No Degree - Certificate in Primary Education
SHRI SHAMOONATH GOVERNMENT SCHOOL
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