Darshanee Sookhun
Cayeux Street, Belle Rose, Bel Air Rivière Sèche,Centre De Flacq
Summary
Dynamic and results-driven person with experience as a Supply Teacher at the Ministry of Education and HR. Skilled in client communication and customer relationship management, I excel in fostering positive environments and resolving issues efficiently. Besides being bilingual in English and French, I am committed to achieve my goals within specific time frame and through effective collaboration and organization.
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
Work History
Supply Teacher
Ministry of education and hr
08.2023 - 11.2025
- Participated in professional development workshops to improve teaching skills and techniques.
- Collaborated with other teachers to ensure student success.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Maintained accurate records of student attendance and performance.
- Communicated effectively with parents about student progress and concerns.
- Managed classroom behavior effectively to maintain a positive learning environment.
Customer Service Representative Intern
Accenture Mauritius
06.2023 - 07.2023
- Assisted clients with inquiries and provided accurate information on services.
- Resolved customer complaints efficiently and maintained satisfaction levels.
- Supported team in maintaining a positive and professional work environment.
- Resolved customer complaints via phone, email.
- Assisted customers with account maintenance tasks such as address changes, billing adjustments and payment processing.
- Identified opportunities to upsell products and services based on customer needs analysis.
- Answered incoming customer inquiries in a professional and timely manner.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bel Air State Secondary School
Certificate Of Course Completion - English&Customer Service Skills For BPO Operations
Websun Academy
Testimonial - Practical Activities of Keyboarding &Typing Skills
Unicomp Computer Training Institute
Skills
- Customer relationship management
- Client communication
- Time management
- Team collaboration
- Positive attitude
- Multitasking and organization
- Professionalism and courtesy
- Bilingual in English and French
Timeline
Supply Teacher
Ministry of education and hr
08.2023 - 11.2025
Customer Service Representative Intern
Accenture Mauritius
06.2023 - 07.2023
Testimonial - Practical Activities of Keyboarding &Typing Skills
Unicomp Computer Training Institute
Bel Air State Secondary School
Certificate Of Course Completion - English&Customer Service Skills For BPO Operations
Websun Academy