Summary
Overview
Work History
Skills
Websites
Education and Qualifications
Languages
Timeline
Generic

Darsen Pillay Iyaloo

Royal Road Midlands

Summary

Resourceful Network and Security Administrator recognized for high productivity and efficient task completion. Skilled in network infrastructure management, cybersecurity protocols, and system troubleshooting to ensure secure and reliable operations. Excel in problem-solving, teamwork, and adaptability, using these soft skills to navigate complex challenges and drive improvements in network security environments.

Overview

8
8
years of professional experience

Work History

Network and Security Administrator

CFAO Services Ltd
08.2024 - Current
  • Administer and manage network infrastructure and firewalls while ensuring service quality and continuity
  • Configure and secure the network to protect the Group's confidential data
  • Manage the firewall fleet and the Group’s central MPLS network
  • Act as a liaison between the project team and external service providers during network implementation
  • Oversee the installation of network equipment and administrative software
  • Implement performance and quality monitoring dashboards for the network

Network and Security Engineer

Rogers Capital Technology Services Ltd
09.2021 - 07.2024
  • Evaluate network performance to optimize traffic flow, maintain security and improve processes
  • Implement firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities
  • Document configurations and maintenance details in technical reports and diagrams
  • Provide smooth communications by configuring LAN technology, wireless access points and controllers
  • Maintain production network according to company SLAs to fulfil agreed-upon client specifications
  • Guide and assist users with technical issues, improving network performance and usability
  • Perform tests on newly installed hardware and software to provide components that interface correctly with each other
  • Maximize network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades
  • Configure routers, switches, load balancers and firewalls to deploy and support LAN, WAN and wireless networks
  • Manage network/security of Rogers Data Centres and DR

IT Support Technician

Rogers Capital Technology Services Ltd
06.2019 - 08.2021
  • Provided timely and professional support across hardware and software issues for 100+ end users
  • Used ticketing systems to effectively prioritize end-user issues, minimizing equipment downtime
  • Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates
  • Communicated technical concepts to customers clearly by phone, email and online chat
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations
  • Recommended and implemented configuration changes and system additions to optimize performance
  • Troubleshoot operating systems, hardware and software problems to identify root causes
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate

IT Technician

Jacey Computer Systems Ltd
04.2016 - 05.2019
  • Troubleshooted computers, printers and network devices and solved issues in a timely manner
  • Documented repairs in logbook to maintain accurate records
  • Conducted failure analysis on failed or returned devices
  • Oriented users to operate new software and computer equipment
  • Ordered new computers and equipment to maintain active supply for department
  • Used test data to diagnose hardware issues and faults
  • Used soldering iron to melt solder and join electronic components
  • Supported installation, operation and maintenance of computer systems

Skills

  • Network Management
  • Engineering documentation
  • Network support
  • Staff assistance
  • Incident Response
  • Network Security
  • Attention to Detail
  • Analytical Skills
  • Written Communication
  • Root Cause Analysis
  • Adaptability and Flexibility
  • Teamwork and Collaboration

Education and Qualifications

  • NSE 4, 2023, Fortinet
  • HPE Aruba OS-CX Service and Solution Qualification, 2023, Hewlett Packard Enterprise (HPE)
  • 3CX Basic Certified Engineer, 2022, 3CX
  • Cisco Certified CCNA, 2018 - 2022, University of Mauritius
  • Kemp Certified Technical Professional, 2022, Kemp
  • Cyber Engineer, 2022, Darktrace
  • NSE 1, 2, 3, 2021, Fortinet
  • Certificate of Course Completion for Cisco CyberOps, 2021, University of Mauritius
  • HPE Certified Standard ProLiant and Blade Server Service and Solution Qualification, 2021, Hewlett Packard Enterprise (HPE)
  • Advanced Electronics Module, 2013, School of Electronics
  • HSC, 2008 - 2014, Forest Side SSS

Languages

  • English, Fluent
  • French, Fluent

Timeline

Network and Security Administrator

CFAO Services Ltd
08.2024 - Current

Network and Security Engineer

Rogers Capital Technology Services Ltd
09.2021 - 07.2024

IT Support Technician

Rogers Capital Technology Services Ltd
06.2019 - 08.2021

IT Technician

Jacey Computer Systems Ltd
04.2016 - 05.2019

Similar Profiles

CREATE PROFILE
Darsen Pillay Iyaloo