Darlene Françoise Jhoomuck

July 2024 till Present

CASA DEPT

• Maintenace of accounts(updating mode and existing signatories)
• Reactivate dormant accounts
• Converting accounts from one scheme to another (e.g minor reaching majority, senior citizens account)
• Updating MIs at account level
• Putting lien/memo on accounts upon request
• Block/Unblock accounts
• Freeze/Unfreeze accounts

March 2015-16 July 2024

Corporate Enrollment/ CAF dept

• Opening of Accounts for Corporate and Global Business customers
• Perform indexing of documents from signature pad for Retail Division to ensure archiving of same and move to paperless environment by: indexing of documents, cropping of signatures and updating mode of operation
• For segment A/B/ SME/Corporate / Global:
• Indexing of e-documents on omnidocs, uploading of CPS for mode of operation and linking signatures/ signatures on SVS

Input of electronic products request on system

• Scanning of Application Form on Zedoc
• Scanning of standing orders / salary documents/ OPC Audit to ensure archiving of same and move to a paperless environment .
• Change of signature on Finacle to ensure signature of customers are available bank wide for payment purposes
• Redirecting Undelivered letters to Departments
• Inquiring on missing mails request

from branches and dept

• Responding to queries such as retrieval of vouchers ,undelivered statements Do arrangement with DHL for sending of Rodrigues's mail
• Tallying of DHL invoices and send payment request to finance department
• Compile invoices such transportation of archiving boxes, franking machines and send payment request to finance dept

• Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
• Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales .

Managing outbound calls

Following call center scripts when handling different topic

Seize opportunities to up sell products when they arise

keep records of all conversations in our database

• Input high volume of monthly invoices with consistent accuracy on Quickbooks.
• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Debtors chasing

• Reconciliation of accounts
• Data entry of invoices
• Inventory in spare parts dept
• Filing

• Input high volume of monthly invoices with consistent accuracy on Quickbooks.
• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Debtors chasing

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.