Darlene Jodie Lydia Jean-Louis
Elizabeth Ville,Mauritius
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
Customer Service Advisor I
Etraveli
2022.11 - 2025.11
- Assisting customers with online flight bookings, changes, and cancellations
- Providing information on fares, routes, baggage policies, and travel requirements
- Handling refunds, rebookings, and compensation requests in line with airline policies
- Managing customer queries via phone, email, and chat in a professional manner
- Ensuring compliance with international travel regulations and agency procedures
Salesgirl (Part-time)
Phydra
2020.11 - 2020.12
- Greeting customers and assisting with product selection, features and promotions
- Processing sales transactions with accuracy
- Handling customer queries, complaints, and returns professionally
Salesgirl (Part-time)
Adopt
2018.12 - 2018.12
- Greeting customers and assisting with product selection, features and promotions
- Processing sales transactions with accuracy
- Handling customer queries, complaints, and returns professionally
Education
LLB (Hons) -
MIDDLESEX UNIVERSITY
2024.02 - 2026.07
Secondary Education - undefined
G.M.D ATCHIA S.C
2014.01 - 2022.11
Skills
- Good email and phone etiquette
- Excellent interpersonal and communication skills
- Active listening skills
- Flexibility in terms of working hours and easily adapted to new environments
- Teamwork
- Good understanding of customer requests and ability to provide customers with proper & accurate response
Languages
English
French
Hobbies
Baking, Music, Writing
Accomplishments
- 2nd place in Inter-College Athletic Championships (2016)
- 2nd Prize in French Slam (2015)
Extracurricular activities
Volunteer at Home for Disabled Children Volunteer – Food Assistance to Homes and Vulnerable Groups Volunteer in Baking Competition Volunteer at Home for Disabled Children Volunteer – Food Assistance to Homes and Vulnerable Groups Volunteer in Baking Competition
Timeline
LLB (Hons) -
MIDDLESEX UNIVERSITY
2024.02 - 2026.07
Customer Service Advisor I
Etraveli
2022.11 - 2025.11
Salesgirl (Part-time)
Phydra
2020.11 - 2020.12
Salesgirl (Part-time)
Adopt
2018.12 - 2018.12
Secondary Education - undefined
G.M.D ATCHIA S.C
2014.01 - 2022.11