Daren Onno
Rose Belle,GP
Summary
This opportunity is especially exciting as my professional goals align with your company's mission and values. Further, my critical thinking, customer service and observation abilities will serve to support your continued organizational efforts.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Apollo Blake
Ebene, PW
10.2024 - Current
- Monitoring and managing server latency, data transmission and any other issue that might occur.
- Diagnosing and reaolving and server issue and acting as the first point of contact for any technical problem.
- Assisting users in using and maintaining system operational.
- Diagnosed and resolved user problems through remote access and in-person assistance.
Customer Care Expert
Movate
Ebene
05.2024 - 08.2024
- In my former Customer Care Representative role, I exercised a calculated and methodical approach to problem-solving.
- While I am independently motivated, I appreciate collective efforts and collaborate productively within group settings.
- Moreover, I am competent in customer relationship management and inbound and outbound calling with proficiency in customer service.
Customer care Expert
Concentrix
Ebene
12.2019 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Windsor College
Rose BelleSkills
- Communication Skills
- Excel
- Computing
- Remote troubleshooting
- Technical support
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Computer workstation setup
- Remote support
- Troubleshooting and diagnosis
Languages
- English
- French
Personal Information
Date of Birth: 03/30/99
Languages
English
Advanced
C1
French
Proficient
C2
Timeline
Help Desk Technician
Apollo Blake
10.2024 - Current
Customer Care Expert
Movate
05.2024 - 08.2024
Customer care Expert
Concentrix
12.2019 - 08.2023
Windsor College