Daniella Leopold
Pereybere,Mauritius
Summary
Professional with over 8 years of experience in customer service, sales support and client follow-up. Throughout my career, I have developed strong organisational and administrative skills, including client follow-up, customer information management, appointment scheduling, payment handling and document organisation. In my current role, I also create and maintain spreadsheets to organise client data and assist with training new employees. Organised, detail-oriented and adaptable, with good digital skills and the ability to work effectively in a structured environment.
Overview
9
9
years of professional experience
Work History
Massage Therapist
Pro- Hands Therapy
Grand Baie , Mauritius
10.2025 - 09.2026
- Welcome clients and conduct consultations to identify their needs.
- Recommend and provide treatments adapted to each client's needs.
- Provide aftercare advice and client follow-up after treatments.
- Recommend follow-up appointments or suitable products when appropriate.
- Respond to client enquiries by telephone and WhatsApp.
- Process payments and assist with product sales.
- File and organise company documents.
- Create and maintain spreadsheets to organise client information and data.
- Assist with the onboarding and training of new employees.
Customer Support Advisor
Skill and You LTD
05.2022 - 06.2026
- Supported students enrolled in online training programmes throughout their learning journey.
- Assisted students in using online learning platforms and digital tools.
- Helped students schedule appointments with their tutors.
- Monitored student attendance, engagement, coursework and assignments.
- Identified difficulties and helped students develop more effective study and working methods.
Sales Support Assistant
Linkeo Ltd
03.2019 - 03.2022
- Presented online advertising and visibility solutions to French artisans and business professionals.
- Identified prospects' needs and presented suitable solutions.
- Scheduled appointments for sales representatives based in France.
- Managed and organised sales representatives' calendars across different regions of France.
- Coordinated appointments to support the day-to-day activities of the sales team.
Customer Service Advisor
Multicontact / MC Vision
02.2018 - 03.2019
- Followed up with customers regarding monthly payments and subscription continuity.
- Conducted welcome calls with new customers and guided them in using their equipment and services.
- Assisted customers with difficulties related to the use of their services.
- Conducted customer loyalty and retention calls with clients considering cancellation.
- Identified customer needs and looked for suitable solutions to encourage continued service.
- Maintained positive customer relationships through personalised follow-up.
Education
Certificate - SPA THERAPY
Two Healing Hands Spa School
Mauritius04-2025
School Certificate (SC) -
Notre Dame College
Skills
- Customer relations and reception
- Customer support and follow-up
- Telephone communication
- Email handling and follow-up
- Client communication via WhatsAppSens des responsabilités
- Appointment and calendar management
- Administrative support
- Data management and organisation
- Document filing and management
- Case and client file follow-up
- Support with digital tools
- Product sales and customer advice
- Active listening
- Organisational skills
- Adaptability
- Priority management
- Teamwork
Affiliations
- Reading
- Music
- Cooking & Baking
- Language Learning
PERSONAL INFORMATION
Languages
- English: Upper-Intermediate
- French: Advanced
Timeline
Massage Therapist
Pro- Hands Therapy
10.2025 - 09.2026
Customer Support Advisor
Skill and You LTD
05.2022 - 06.2026
Sales Support Assistant
Linkeo Ltd
03.2019 - 03.2022
Customer Service Advisor
Multicontact / MC Vision
02.2018 - 03.2019
Certificate - SPA THERAPY
Two Healing Hands Spa School
School Certificate (SC) -
Notre Dame College