Danaluchmee Ramsammy-Moothy
Curepipe
Summary
Results-driven Senior Business Analyst with expertise in financial analysis and client relationship management at International Cards Processing Services Ltd. Proven track record in automating reconciliations and enhancing process efficiency. Skilled in accounting software and data reconciliation techniques, delivering exceptional service and resolving complex issues effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
International Cards Processing Services Ltd (ICPS)
Port Louis
01.2024 - Current
- Automated reconciliations for card internal accounts, covering issuing and acquiring aspects.
- Provided exceptional service to customers, primarily African banks, via phone communication.
- Utilized diverse accounting reconciliation software tools to enhance process efficiency.
- Managed time effectively to ensure timely completion of tasks.
- Collaborated with reconciliation and settlement teams to resolve operational issues.
- Supported reconciliation supervisor, settlement supervisor, and team leader in back office operations.
Business Consultant
Mauritius Commercial Bank Ltd
Port Louis
01.2022 - 01.2024
- Prepared monthly account reconciliations to support clients and address discrepancies promptly.
- Tracked open customer requests with ticketing system software for efficient resolution.
- Developed reports based on customer requirements using SQL query language.
- Responded promptly to Core Banking requests, ensuring high-quality service delivery.
- Collaborated with stakeholders to identify issues and implement effective solutions.
Cards Accounting Support
Mauritius Commercial Bank Ltd
St Jean
05.2018 - 01.2022
- Collaborated with team members to achieve project objectives and meet deadlines.
- Executed daily financial tasks in accounting, treasury, and cost accounting.
- Prepared precise journal entries for multiple accounting functions.
- Developed streamlined procedures to enhance efficiency in accounting operations.
- Conducted regular reconciliation reviews to identify and correct discrepancies promptly.
- Participated in User Acceptance Testing to detect anomalies and improve system functionality.
- Initiated reconciliation of previously unreconciled accounts using ACL as a recon tool.
- Worked with MIS team to systematically retrieve data.
Customer Solutions Support
Mauritius Commercial Bank Ltd
St Jean
04.2017 - 05.2018
- Delivered exceptional customer service via email correspondence.
- Processed daily duties with accuracy and efficiency.
- Addressed client requests for new credit and prepaid card creation.
- Executed manual refunds to clients promptly.
- Posted credit vouchers to client accounts diligently.
Education
Associate of Chartered Account ,ICAEW ( Ongoing - Currently on Professional Level) -
Rushmore Business School
Quatre BornesSkills
- Financial analysis and risk assessment
- Accounting software proficiency
- Data reconciliation techniques
- Client relationship management
- Project management expertise
Affiliations
- Gardening
- Playing football
Accomplishments
- IC3 Programme
- First in Computer Science in Lower 6
- Omnicane Award Inter College Project Competition
Certification
- Advanced Excel Training
- Mastercard Training by Mastercard Academy
Timeline
Senior Business Analyst
International Cards Processing Services Ltd (ICPS)
01.2024 - Current
Business Consultant
Mauritius Commercial Bank Ltd
01.2022 - 01.2024
Cards Accounting Support
Mauritius Commercial Bank Ltd
05.2018 - 01.2022
Customer Solutions Support
Mauritius Commercial Bank Ltd
04.2017 - 05.2018
Associate of Chartered Account ,ICAEW ( Ongoing - Currently on Professional Level) -
Rushmore Business School
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