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Open to workDesired start date: Flexible
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Damien Issah
Curepipe
Work Preference
Summary
Recent graduate with foundational knowledge in Hospitality and Human resources hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Human Resource Department
Dinarobin Beachcomber resort and hotels
05.2025 - 05.2026
- Undertaking and assisting with payroll transactions along with the payroll clerk
- Responding to Artisans' queries and expectations
- Providing all the requirements for onboarding of new artisans (Name Tags, PPe’s uniforms)
- Doing some follow-ups via email and phone (for example, dealing with suppliers)
- Calling for and scheduling interviews for new applicants
- Working on reports (Outsource reports and attendance reports)
- Working on Administrative tasks for welfare activities, such as mounting posters, and assisting in welfare activities.
- Streamlining HR Processes using Vipertex and Sicorax to do some creation and reactivation.
- Answering phone calls and phone follow-ups
- Dealing with staff complaints and queries, such as (Transport services, lockers, and Hotel stays ).
Human Resources Department
JW Marriott Resort (Abkid Ltd)
04.2024 - 11.2024
- Recruitment and onboarding of new associates
- Coordinating employee induction programs
- Handling expatriate and staff issues
- Liaising with transport providers and managing transport staff matters
- Assisting with insurance policies and employee documentation
Food & Beverage Department
Park Hotel Suisse Resort & Spa – Chamonix, France
12.2022 - 04.2023
- Guest service, cocktail preparation and table service
- Breakfast and night service setup
- Knowledge of regional wines and specialties (fondue, raclette, cheese plates)
Quality Assurance Department
Sugar Beach Resort & Spa
07.2022 - 09.2022
- Editing and updating internal procedures and SOPs
- Participating in quality and hygiene inspections
- Assisting the quality coordinator in departmental operations
Training & Quality Department
Sofitel Mauritius Imperial Resort & Spa
11.2021 - 04.2022
- Preparing training schedules and timesheets
- Conducting internal quality checks
- Assisting with induction training for new employees
- Preparing internal audit reports
Housekeeping & Front Office
Sands Suites Resort & Spa
09.2021 - 10.2021
- Guest assistance, key card preparation and telephone etiquette
- Learning operational standards of housekeeping
Kitchen & F&B Department
Veranda Tamarin
10.2020 - 10.2020
- Guest order taking and buffet service assistance
- Table clearing and service support
Pastry & Bakery Department
Winner's Forest Side
09.2020 - 09.2020
- Learning pastry and bakery preparation techniques
Education
Master's Degree - Hotel & Tourism Management
Vatel International Business School
01-2025
Bachelor - Hotel & Tourism Management
Vatel International Business School
01-2023
Higher School Certificate - undefined
College Ste Marie
01-2019
School Certificate - undefined
College Ste Marie
01-2016
Skills
- Languages: English, French, Mandarin
- Hospitality Operations, Customer Service, Human resources
- Teamwork and collaboration
- Friendly, positive attitude
- Excellent communication
- Active listening
- Verbal communication
Interests
Travelling, Football, Movies, Politics
Achievements & Certifications
- - Higher School Certificate (2019)
- - School Certificate (2016)
- - Public Speaking Certificate – Shawn Payen
Timeline
Human Resource Department
Dinarobin Beachcomber resort and hotels
05.2025 - 05.2026
Human Resources Department
JW Marriott Resort (Abkid Ltd)
04.2024 - 11.2024
Food & Beverage Department
Park Hotel Suisse Resort & Spa – Chamonix, France
12.2022 - 04.2023
Quality Assurance Department
Sugar Beach Resort & Spa
07.2022 - 09.2022
Training & Quality Department
Sofitel Mauritius Imperial Resort & Spa
11.2021 - 04.2022
Housekeeping & Front Office
Sands Suites Resort & Spa
09.2021 - 10.2021
Kitchen & F&B Department
Veranda Tamarin
10.2020 - 10.2020
Pastry & Bakery Department
Winner's Forest Side
09.2020 - 09.2020
School Certificate - undefined
College Ste Marie
Higher School Certificate - undefined
College Ste Marie
Bachelor - Hotel & Tourism Management
Vatel International Business School
Master's Degree - Hotel & Tourism Management
Vatel International Business School