Damien Esther
Plaine Magnien
Summary
Driven professional with a proven track record in customer service and problem-solving, honed across roles at Service Plus Monde Ltee and Concentrix. Excels in active listening and critical thinking, significantly enhancing client satisfaction. Demonstrates a strong ability to leverage customer service skills to achieve results, with a notable increase in customer retention rates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Service Plus Monde Ltee
05.2024 - Current
Back Office Assistant
Concentrix
03.2020 - 04.2024
Bartender
Tropical Times
01.2018 - 01.2020
Education
Sociology
Imperial College
Curepipe Mauritius 2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
ALLIANCE FRANCAISE, CORE COMPUTING EDUCATION, SC, HSC
Languages
English
Intermediate (B1)
French
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Service Plus Monde Ltee
05.2024 - Current
Back Office Assistant
Concentrix
03.2020 - 04.2024
Bartender
Tropical Times
01.2018 - 01.2020
Sociology
Imperial College
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