DALEN MOOTHOOSAWMY
Vacoas,MAURITIUS
Summary
Highly skilled in ground operations coordination and check-in procedures, with extensive knowledge of airline software systems such as ALTEA DCS and ECUSE EMIRATES. Demonstrates adaptability in fast-paced environments, patience under pressure, and a strong initiative to ensure seamless handling of special service requests while maintaining compliance with airport security standards. Committed to delivering exceptional operational efficiency and customer satisfaction within the aviation industry.
Dedicated ground handling agent with a focus on customer service excellence at Emirates Airline. Expertise in check-in processes, boarding management, and resolving flight disruptions. Committed to delivering high-quality service and ensuring passenger satisfaction.
Proficient in Emirates product knowledge
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Airport customer service agent
AIR MAURITIUS LTD
Plaine Magnien, Grand Port District
10.2019 - Current
- Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
- Assisted in check in and boarding process, ensuring smooth transition for all passengers of all classes.
- Liaised effectively with aviation authorities to address any operational issues promptly.
- Dealt with flight disruptions professionally ensuring minimal inconvenience to passengers.
- Coordinated with ground staff to manage baggage handling efficiently.
- Worked closely with other team members for seamless coordination of tasks during peak hours.
Airport customer service agent
G2A CAMAS LTD
Plaine Magnien, Grand Port District
10.2017 - 02.2018
- This company based at the airport handling flights such as AIR AUSTRAL, BRISTISH AIRWAYS, SOUTH AFRICAN AIRWAYS.
- Handled flight booking, rescheduling, and cancellation for improved customer experience.
Education
NVQ Level 1 -
INSTITUTE OF INFORMATION TECHNOLOGY COMPUTER TRAINING CO LTD
MAURITIUS 06.2014 - 12.2014
NVQ Level 3 - MINISTRY OF OCEAN ECONOMY MARINE RESOURCES
MAURITIUS MARITIME TRAINING ACADEMY
Pointe aux Sables, Port Louis District 07.2017 - 09.2017
WHITEFIELD BUSINESS SCHOOL
Curepipe, Plaines Wilhems DistrictUNDER AEGIS OF MINISTRY OF ARTS AND CULTURE
TAMIL SPEAKING UNION
Vacoas, Plaines Wilhems DistrictAVIATION SECTOR
G2ACAMAS LTD
Curepipe, Plaines Wilhems DistrictGCSEs -
VACOAS STATE SECONDARY SCHOOL BOYS
Vacoas, Plaines Wilhems District 11.2013 - 11.2013
Certificate of Higher Education -
MAURICIA INSTITUTE
Floreal, Plaines Wilhems District 11.2016 - 11.2016
MAURITIUS EXAMINATIONS SYNDICATE
05.2009 - 05.2009
Skills
- Adaptability in fast-paced environments
- Check-In operations
- Patience under pressure
- Strong initiative
- Ground operations coordination
- Knowledge of airline software(ALTEA DCS & ECUSE EMIRATES)
- Handling special service requests
- Airport security standards
Languages
English
Proficient (C2)
French
Advanced
Tamil
Advanced
Hindi
Upper intermediate
Affiliations
- Swimming and Fishing
- WATCHING DOCUMENTARIES
Timeline
Airport customer service agent
AIR MAURITIUS LTD
10.2019 - Current
Airport customer service agent
G2A CAMAS LTD
10.2017 - 02.2018
NVQ Level 3 - MINISTRY OF OCEAN ECONOMY MARINE RESOURCES
MAURITIUS MARITIME TRAINING ACADEMY
07.2017 - 09.2017
Certificate of Higher Education -
MAURICIA INSTITUTE
11.2016 - 11.2016
NVQ Level 1 -
INSTITUTE OF INFORMATION TECHNOLOGY COMPUTER TRAINING CO LTD
06.2014 - 12.2014
GCSEs -
VACOAS STATE SECONDARY SCHOOL BOYS
11.2013 - 11.2013
MAURITIUS EXAMINATIONS SYNDICATE
05.2009 - 05.2009
WHITEFIELD BUSINESS SCHOOL
UNDER AEGIS OF MINISTRY OF ARTS AND CULTURE
TAMIL SPEAKING UNION
AVIATION SECTOR
G2ACAMAS LTD