Customer Service Agent
Resolvable
UK
- Assisted customers with inquiries regarding products and services through phone and email.
- Helped clients navigate online systems within established frameworks to obtain services.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Strengthened customer retention by offering discount options
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
