Daamini Govindasamy
Souillac
Summary
Experienced with managing front desk operations and providing excellent customer service. Utilizes strong communication and organizational skills to ensure welcoming and efficient environment. Knowledge of administrative tasks and problem-solving in dynamic setting.
Overview
10
10
years of professional experience
Work History
Assistant Front Desk Manager
Héritage Awali Golf and Spa Resort
12.2020 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
Customer Service Professional
MTO - Mauritius Telecom
10.2016 - Current
- Assisted customers by answering questions and responding to inquiries.
- Maintained a high level of customer satisfaction through prompt resolution of billing inquiries and disputes.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
Cashier/Waitress Trainee
Mo Filaos Restaurant Ltd
12.2015 - 10.2016
- Greeted customers entering restaurant and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate in Information Technology - Computer Studies
MQA Approved, National Computer Board
Foundation Diploma - Business Management
SNIT Business School
05-2023
High School Diploma -
SSS FOREST SIDE GIRLS
Skills
- Excellent communication
- Problem-solving skills
- Hospitality services
- Time management
- Attention to detail
Languages
English
Advanced (C1)
French
Advanced (C1)
Timeline
Assistant Front Desk Manager
Héritage Awali Golf and Spa Resort
12.2020 - Current
Customer Service Professional
MTO - Mauritius Telecom
10.2016 - Current
Cashier/Waitress Trainee
Mo Filaos Restaurant Ltd
12.2015 - 10.2016
Certificate in Information Technology - Computer Studies
MQA Approved, National Computer Board
Foundation Diploma - Business Management
SNIT Business School
High School Diploma -
SSS FOREST SIDE GIRLS
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