Cyrus Gurung
SODANC
Summary
Adept at managing multiple schedules and coordinating travel arrangements, I excelled in roles at HOTAL MAMATA PVT LTD, enhancing customer satisfaction through effective communication and meticulous organization. Leveraging skills in Microsoft Office and project management.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Receptionist
HOTAL MAMATA PVT LTD
Belahiya
08.2023 - 08.2024
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed company database and ensured the accuracy of contact information.
- Assisted with onboarding of new employees by providing orientation information and support.
- Updated and recorded customer or client information to maintain accounts.
- Greeted visitors and provided them with assistance.
- Prepared welcome packages for new hires.
Customer Service
NIC AISA
Bhairahawa
06.2022 - 08.2022
- Generated reports summarizing customer service statistics.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Surpassed sales goals through the implementation of successful marketing strategies.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Provided superior customer service at all times.
- Created detailed reports on customer service metrics.
- Resolved customer complaints in a timely manner by identifying the issue, researching possible solutions, selecting the best solution, and implementing it.
- Educated customers on how to use digital banking platforms such as mobile apps or internet banking portals.
Education
Bachelor (4 Years) - Business Study
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
Kanpur,India05-2023
High School (2 years) - Management
NEW HORIZON COLLEGE
Butwal,Nepal06-2018
SEE -
LARKE AABASIYA VIDHYALAYA
Kathmandu,Nepal01-2015
Skills
- Scheduling
- Travel coordination
- Calendar management
- Telephone skills
- Project management
- Data entry
- Document management
- Microsoft office
- Basic math
- Analytical thinking
- Self-Directed
- Communication
- Microsoft PowerPoint
- Editing skills
Personal Details
- Date of Birth - 2002/01/18
- Civil status - Unmarried
- Nationality - Nepali
- Gender - Male
Languages
Nepali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
hobbies
- Travel videos and photography
- Gaming
- Football
- Cooking
- Dance
Timeline
Receptionist
HOTAL MAMATA PVT LTD
08.2023 - 08.2024
Customer Service
NIC AISA
06.2022 - 08.2022
Bachelor (4 Years) - Business Study
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
High School (2 years) - Management
NEW HORIZON COLLEGE
SEE -
LARKE AABASIYA VIDHYALAYA
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