CYNTHIANA RASSEN

Daily recording of cash book and reconciliation of customer accounts.

• Billing to identify which customers will be billed as per special price list.
• Ensured timeliness of payments received through regularly scheduled follow-ups with customers who had outstanding balances.
• Contributed to team goals by cross-training as a backup for colleagues during peak periods or absences.

• Responsible for establishing purchasing procedures required to fulfill the procurement, inventory, and distribution of required components.
• Serve as the point of contact between suppliers and Company.
• Create and execute Purchase Orders consistent with contract requirements.
• Manage quality, design and payment to vendors.
• Administer contracts, control costs, and ensure on-time delivery in accordance with program requirements.
• Capture of invoices on accounting information software.
• Ability to Handle Pressure and Meet Deadlines
• Manage petty cash float
• Issue cheque for payment.

• Contacted customers to collect outstanding payments such as verbal communication with client
• Researched accounts and completed due diligence to resolve collection problems.
• Accessed credit records to evaluate customer credit histories.
• Ensured compliance with corporate credit policies by conducting thorough credit reviews for new and existing customers.
• Ensure follow up per week for debtors having balance due.
• Monitoring of cash sales to keep only current balance and clearing out ageing 30- 180 days by proper justification.
• Ensure that SOA are sent regularly to all clients for overdue balance.
• Cash collection from drivers every morning.
• Ensure Banking of Cash and Cheque each day.

• Present Budgets.
• Organised Events.

• Safety and Health Committee.
• Representing the Finance Department.

• Greet and assist customers at the DHL Service Point with professionalism and courtesy.
• Advise customers on DHL products, services, customs regulations, packaging, pricing, and delivery options.
• Handled customer complaints with professionalism, resolving issues promptly to maintain customer satisfaction.
• Managed cash transactions, ensuring accurate reconciliation and adherence to financial protocols.
• Processed refunds for clients upon shipment cancellation and provided timely feedback, ensuring customer satisfaction and adherence to company policies.
• Prepared and processed waybills for both import and export shipments, ensuring accurate documentation compliance with DHL’s.
• Follow safety and security procedures, including 100% SI of shipments in accordance with aviation regulations.
• Handle cash/card payments and issue receipts for shipment transactions.
• Ensure the service point area is clean, organized, and stocked with supplies (forms, packaging materials, etc.)
• Call SME clients to establish and maintain partnerships with DHL.
• Contacted clients to coordinate pickup and resolve holds for collections shipment, ensuring timely and efficient delivery processes.