Summary
Overview
Work History
Education
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Laxshman Gukhool

Quatre Bornes

Summary

Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Outremer Télécom/ Intelcia
10.2017 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Officer

Phoenix BPO
05.2014 - 09.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Customer Care Consultant

Firstel
03.2013 - 04.2015

Contact our customers to let them know about promotions and benefits they will receive when purchasing new products.

Maintenance Technician

Ferney Spinning Mills
09.2012 - 04.2015
  • Operated varied hand and power tools to complete repairs.
  • Ensure compliance of procedures on the production line
  • Comply with workplace health and safety laws.

Education

School Certificate -

Eden College
Rose Hill
01.2008

Accomplishments

A diploma in Industrial Machine Maintenance.

Certificate in microsoft tools and computer repairs.

Certification

School Certificate.

Certificate in microsoft tools and computer repairs.

Diploma in Industrial Machine Maintenance.

Additional Information

I am self-taught, perfectionist, tenacious and thoughtful. With my experience in the field of customer relations at SFR Caraîbes and in Telemarketing, I am a significant asset for outsourcing companies. This field of activity calls upon particular qualities which are commercial sense, analysis and persuasion. Having more than 7 years of experience in the field, I participate in the development of projects and the implementation of future projects by implementing my skills by listening to your customers and offering them solutions adapted to their needs. .

Languages

English
Elementary (A2)
French
Intermediate (B1)

Timeline

Customer Service Officer

Outremer Télécom/ Intelcia
10.2017 - Current

Customer Service Officer

Phoenix BPO
05.2014 - 09.2017

Customer Care Consultant

Firstel
03.2013 - 04.2015

Maintenance Technician

Ferney Spinning Mills
09.2012 - 04.2015

School Certificate -

Eden College
Laxshman Gukhool