Corrine Bhoyroo

• Contributed to Covid-19 safe environment, verifying clean and hygienic condition of switchboard and reception equipment.
• Delivered efficient phone customer service, achieving [Number]% customer satisfaction in post-call surveys.
• Employed communication skills and product knowledge to achieve [Number]% right-first-time delivery of calls.
• Effectively addressed customer concerns, using conflict-resolution strategies to guarantee positive outcome.
• Guaranteed positive first impression by answering calls with politeness, proficiency and professionalism.
• Supported continuous quality improvement by accurately recording details of calls in [Software].
• Used excellent phone etiquette to deliver messages to recipients with [Number]% accuracy.
• Responded to [Number]+ inbound calls daily, exceeding team average by [Number]%.
• Ensured continuous service, providing weekend switchboard cover in event of staff absence.
• Optimised service efficiencies by creating and updating telephone lists in [Software].
• Enabled smooth operations by identifying and resolving switchboard faults with [Number]% success.
• Received and delivered phone messages to guests.
• Updated phone directory to maintain accurate information.
• Provided knowledgeable responses to customer enquiries to address needs.
• Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
• Calculated and recorded call charges performed by different departments.
• Typed, edited and proofread documents to support clerical tasks.
• Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
• Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
• Created simplified scripts and guidelines for filtering calls, increasing departmental service productivity.
• Handled incoming and outgoing calls, exceeding company target goals.
• Trained, mentored and supervised junior operators to improve performance and reach target goals.
• Built and maintained customer rapport, providing prompt and accurate service.
• Performed and recorded wake-up call service requests from guests.
• Utilised computer software to complete daily log of all calls with accuracy.
• Provided paging system for guests and employees to deliver faster information.
• Performed operator functions by connecting and transferring calls and setting up conference calls.
• Offered relay services for hearing impaired guests to assist them with calls and messages.
• Maintained up-to-date switchboard directory to facilitate smooth operations.
• Resolved customer issues and escalated major concerns to management.
• Responded to emergency calls and requested for medical assistance from doctor on call.

• Warmly greeted visitors within [Number] [Timeframe] of arrival to uphold outstanding company impressions.
• Supported [Job title]s with ad hoc projects and initiatives such as [Type] and [Type] through diligent [Action].
• Secured and set up meeting rooms to ensure attendee comfort and maximise productivity.
• Collated and processed [Timeframe] expenses in [Software], utilising exceptional attention to detail to avoid errors.
• Effectively managed diaries for [Number] staff members to maintain maximum productivity and ensure [Result].
• Produced accurate, detailed [Type] and [Type] reports to alleviate [Job title]s workload and increase office efficiency.
• Created detailed travel itineraries and bookings for staff members, coordinating flights, accommodation and [Type] according to needs.
• Maintained and updated [Software] CRM and other databases to optimise [Result].
• Created email notifications, invitations and agendas for meetings, events and appointments.
• Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
• Typed and proofread documents produced by other staff members.
• Called maintenance team to perform repairs and inspections on office equipment.
• Made travel arrangements and booked accommodation for staff members.
• Ordered office supplies and researched new deals and suppliers.
• Provided printing, photocopying scanning support to colleagues.
• Kept and maintained accurate filing system for preservation of office information.
• Received, sorted and distributed incoming mail.
• Prepared, reviewed and submitted team expense reports.
• Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
• Screened phone calls and routed callers to appropriate parties.
• Handled scheduling of meetings and calendar management for senior staff.
• Acted as main contact for internal and external clients.

• Organised displays to promote inventory and encourage customer purchases.
• Helped customers obtain specialised help for refunds and exchanges.
• Promoted customer loyalty scheme at checkout.
• Built rapport with new and existing customers to boost client retention.
• Explained establishment policies to customers and offered advice on selections.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Requested and checked customer IDs at checkout for age-restricted products.
• Accepted card, cash and cheque payments in POS register system.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Managed customer lines for minimum wait times and high satisfaction.
• Tagged products quickly and accurately with price tags and stickers.
• Boosted product sales by offering selection guidance to customers.
• Prepared invoices for customers with large orders or special sales types.
• Displayed wares in temporary structures at markets to attract new customers.
• Demonstrated product usage and features to customers.
• Carried out active selling from initial customer greeting.
• Inspected products for damages and expiry dates before processing refunds.

• Delivered efficient phone customer service, achieving [Number]% customer satisfaction in post-call surveys.
• Employed communication skills and product knowledge to achieve [Number]% right-first-time delivery of calls.
• Effectively addressed customer concerns, using conflict-resolution strategies to guarantee positive outcome.
• Supported continuous quality improvement by accurately recording details of calls in [Software].
• Used excellent phone etiquette to deliver messages to recipients with [Number]% accuracy.
• Maintained service efficiencies, retaining names, departments and extensions of [Number]+ staff.
• Responded to [Number]+ inbound calls daily, exceeding team average by [Number]%.
• Ensured continuous service, providing weekend switchboard cover in event of staff absence.
• Optimised service efficiencies by creating and updating telephone lists in [Software].
• Enabled smooth operations by identifying and resolving switchboard faults with [Number]% success.
• Received and delivered phone messages to guests.
• Updated phone directory to maintain accurate information.
• Provided knowledgeable responses to customer enquiries to address needs.
• Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
• Calculated and recorded call charges performed by different departments.
• Typed, edited and proofread documents to support clerical tasks.
• Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
• Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
• Created simplified scripts and guidelines for filtering calls, increasing departmental service productivity.
• Handled incoming and outgoing calls, exceeding company target goals.
• Trained, mentored and supervised junior operators to improve performance and reach target goals.
• Built and maintained customer rapport, providing prompt and accurate service.
• Performed and recorded wake-up call service requests from guests.
• Utilised computer software to complete daily log of all calls with accuracy.
• Provided paging system for guests and employees to deliver faster information.
• Performed operator functions by connecting and transferring calls and setting up conference calls.
• Offered relay services for hearing impaired guests to assist them with calls and messages.
• Maintained up-to-date switchboard directory to facilitate smooth operations.
• Resolved customer issues and escalated major concerns to management.
• Responded to emergency calls and requested for medical assistance from doctor on call.

• Delivered efficient phone customer service, achieving [Number]% customer satisfaction in post-call surveys.
• Employed communication skills and product knowledge to achieve [Number]% right-first-time delivery of calls.
• Effectively addressed customer concerns, using conflict-resolution strategies to guarantee positive outcome.
• Guaranteed positive first impression by answering calls with politeness, proficiency and professionalism.
• Supported continuous quality improvement by accurately recording details of calls in [Software].
• Used excellent phone etiquette to deliver messages to recipients with [Number]% accuracy.
• Maintained service efficiencies, retaining names, departments and extensions of [Number]+ staff.
• Responded to [Number]+ inbound calls daily, exceeding team average by [Number]%.
• Ensured continuous service, providing weekend switchboard cover in event of staff absence.
• Optimised service efficiencies by creating and updating telephone lists in [Software].
• Enabled smooth operations by identifying and resolving switchboard faults with [Number]% success.
• Received and delivered phone messages to guests.
• Updated phone directory to maintain accurate information.
• Provided knowledgeable responses to customer enquiries to address needs.
• Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
• Calculated and recorded call charges performed by different departments.
• Typed, edited and proofread documents to support clerical tasks.
• Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
• Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
• Created simplified scripts and guidelines for filtering calls, increasing departmental service productivity.
• Handled incoming and outgoing calls, exceeding company target goals.
• Trained, mentored and supervised junior operators to improve performance and reach target goals.
• Built and maintained customer rapport, providing prompt and accurate service.
• Performed and recorded wake-up call service requests from guests.
• Utilised computer software to complete daily log of all calls with accuracy.
• Provided paging system for guests and employees to deliver faster information.
• Performed operator functions by connecting and transferring calls and setting up conference calls.
• Offered relay services for hearing impaired guests to assist them with calls and messages.
• Maintained up-to-date switchboard directory to facilitate smooth operations.
• Resolved customer issues and escalated major concerns to management.
• Responded to emergency calls and requested for medical assistance from doctor on call.

• Contributed to Covid-19 safe environment, verifying clean and hygienic condition of switchboard and reception equipment.
• Delivered efficient phone customer service, achieving [Number]% customer satisfaction in post-call surveys.
• Employed communication skills and product knowledge to achieve [Number]% right-first-time delivery of calls.
• Effectively addressed customer concerns, using conflict-resolution strategies to guarantee positive outcome.
• Guaranteed positive first impression by answering calls with politeness, proficiency and professionalism.
• Supported continuous quality improvement by accurately recording details of calls in [Software].
• Used excellent phone etiquette to deliver messages to recipients with [Number]% accuracy.
• Maintained service efficiencies, retaining names, departments and extensions of [Number]+ staff.
• Responded to [Number]+ inbound calls daily, exceeding team average by [Number]%.
• Ensured continuous service, providing weekend switchboard cover in event of staff absence.
• Received and delivered phone messages to guests.
• Enabled smooth operations by identifying and resolving switchboard faults with [Number]% success.
• Optimised service efficiencies by creating and updating telephone lists in [Software].
• Updated phone directory to maintain accurate information.
• Provided knowledgeable responses to customer enquiries to address needs.
• Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
• Calculated and recorded call charges performed by different departments.
• Typed, edited and proofread documents to support clerical tasks.
• Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
• Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
• Created simplified scripts and guidelines for filtering calls, increasing departmental service productivity.
• Handled incoming and outgoing calls, exceeding company target goals.
• Built and maintained customer rapport, providing prompt and accurate service.
• Trained, mentored and supervised junior operators to improve performance and reach target goals.
• Performed and recorded wake-up call service requests from guests.
• Utilised computer software to complete daily log of all calls with accuracy.
• Provided paging system for guests and employees to deliver faster information.
• Performed operator functions by connecting and transferring calls and setting up conference calls.
• Offered relay services for hearing impaired guests to assist them with calls and messages.
• Maintained up-to-date switchboard directory to facilitate smooth operations.
• Resolved customer issues and escalated major concerns to management.
• Responded to emergency calls and requested for medical assistance from doctor on call.

• Employed communication skills and product knowledge to achieve [Number]% right-first-time delivery of calls.
• Delivered efficient phone customer service, achieving [Number]% customer satisfaction in post-call surveys.
• Effectively addressed customer concerns, using conflict-resolution strategies to guarantee positive outcome.
• Supported continuous quality improvement by accurately recording details of calls in [Software].
• Used excellent phone etiquette to deliver messages to recipients with [Number]% accuracy.
• Guaranteed positive first impression by answering calls with politeness, proficiency and professionalism.
• Maintained service efficiencies, retaining names, departments and extensions of [Number]+ staff.
• Responded to [Number]+ inbound calls daily, exceeding team average by [Number]%.
• Ensured continuous service, providing weekend switchboard cover in event of staff absence.
• Optimised service efficiencies by creating and updating telephone lists in [Software].
• Received and delivered phone messages to guests.
• Updated phone directory to maintain accurate information.
• Enabled smooth operations by identifying and resolving switchboard faults with [Number]% success.
• Provided knowledgeable responses to customer enquiries to address needs.
• Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
• Calculated and recorded call charges performed by different departments.
• Typed, edited and proofread documents to support clerical tasks.
• Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
• Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
• Created simplified scripts and guidelines for filtering calls, increasing departmental service productivity.
• Handled incoming and outgoing calls, exceeding company target goals.
• Trained, mentored and supervised junior operators to improve performance and reach target goals.
• Built and maintained customer rapport, providing prompt and accurate service.
• Performed and recorded wake-up call service requests from guests.
• Utilised computer software to complete daily log of all calls with accuracy.
• Provided paging system for guests and employees to deliver faster information.
• Performed operator functions by connecting and transferring calls and setting up conference calls.
• Offered relay services for hearing impaired guests to assist them with calls and messages.
• Maintained up-to-date switchboard directory to facilitate smooth operations.
• Resolved customer issues and escalated major concerns to management.
• Responded to emergency calls and requested for medical assistance from doctor on call.

• Contributed to Covid-19 safe environment, verifying clean and hygienic condition of switchboard and reception equipment.
• Delivered efficient phone customer service, achieving [Number]% customer satisfaction in post-call surveys.
• Employed communication skills and product knowledge to achieve [Number]% right-first-time delivery of calls.
• Effectively addressed customer concerns, using conflict-resolution strategies to guarantee positive outcome.
• Guaranteed positive first impression by answering calls with politeness, proficiency and professionalism.
• Supported continuous quality improvement by accurately recording details of calls in [Software].
• Used excellent phone etiquette to deliver messages to recipients with [Number]% accuracy.
• Maintained service efficiencies, retaining names, departments and extensions of [Number]+ staff.
• Responded to [Number]+ inbound calls daily, exceeding team average by [Number]%.
• Ensured continuous service, providing weekend switchboard cover in event of staff absence.
• Optimised service efficiencies by creating and updating telephone lists in [Software].
• Enabled smooth operations by identifying and resolving switchboard faults with [Number]% success.
• Received and delivered phone messages to guests.
• Updated phone directory to maintain accurate information.
• Provided knowledgeable responses to customer enquiries to address needs.
• Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
• Calculated and recorded call charges performed by different departments.
• Typed, edited and proofread documents to support clerical tasks.
• Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
• Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
• Created simplified scripts and guidelines for filtering calls, increasing departmental service productivity.
• Handled incoming and outgoing calls, exceeding company target goals.
• Trained, mentored and supervised junior operators to improve performance and reach target goals.
• Built and maintained customer rapport, providing prompt and accurate service.
• Performed and recorded wake-up call service requests from guests.
• Utilised computer software to complete daily log of all calls with accuracy.
• Provided paging system for guests and employees to deliver faster information.
• Performed operator functions by connecting and transferring calls and setting up conference calls.
• Offered relay services for hearing impaired guests to assist them with calls and messages.
• Maintained up-to-date switchboard directory to facilitate smooth operations.
• Resolved customer issues and escalated major concerns to management.
• Responded to emergency calls and requested for medical assistance from doctor on call.

City, State [This is the place for a brief summary of your key responsibilities and most stellar accomplishments. You might want to, here and a brief summary of relevant coursework, awards, and honors.] COMMUNICATION [You delivered that big presentation to rave reviews.

• Continuing education in [Subject]