Corine Eleonore
Le Morne
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills . Ready to help team achieve company goals. Detail-oriented, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Head of Reservation - Dinarobin and Paradis Hotels
New Mauritius Hotels LTD - Beachcomber
10.2023 - Current
- Answer an average of 100 mail each day, addressing customer inquiries, solving problems and providing product information.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Chief Reservation Clerk- Dinarobin Beachcomber
Beachcomber Resort & Villas
05.2016 - 09.2023
- Liaise with Central Reservation
- In charge of hotel Mailbox
- Monitor Statistics
- Doing pre room allocations
- Update reservations
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Senior Guest Relation Officer
Beachcomber Resort & Villas
01.2012 - 04.2016
- Addressed public questions, complaints and requests and provided necessary assistance.
- Organizing wedding and all legal procedures
- Host Education tours, inspection trip
- Host dinner with the General Manager
- Preparing updates of all VIP guests
- Handling Commercial mail box
- Organizing private dinner and events
- performing hotel visit
Receptionist Supervisor
Beachcomber Resort & Villas
05.2008 - 12.2011
- Assist the Front Office Manager
- Sipervise the work of the Telephone Operator, Receptionist, Cashier and Night Auditor
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Trained team members on new hotel services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
- Check mail
- Prepare roster
- Plan daily task
- Doing and approve Requisition
Telephone Operator/Receptionist
Beachcomber Resort & Villas
09.2004 - 04.2008
- Welcoming guests by performing their arrival
- Guests Farewell
- Perform room allocation
- Perform night Audit
- Prepare Group check-in
- Bill posting
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Education
No Degree - NTC 2 - Tourism Inbound
Hotel School of Mauritius
Ebene, Mauritius08.2004
No Degree - Higher School Certificate
Adventist College
Phoenix, Mauritius02.2004
Skills
- Active Listening
- Good Telephone Etiquette
- MS Office
- Team Management
- Time Management
- Supervision and leadership
- Decision-Making
- Troubleshooting
- Conflict Resolution
Languages
French
Native language
English
Advanced
C1
French
Advanced
C1
German
Beginner
A1
Timeline
Head of Reservation - Dinarobin and Paradis Hotels
New Mauritius Hotels LTD - Beachcomber
10.2023 - Current
Chief Reservation Clerk- Dinarobin Beachcomber
Beachcomber Resort & Villas
05.2016 - 09.2023
Senior Guest Relation Officer
Beachcomber Resort & Villas
01.2012 - 04.2016
Receptionist Supervisor
Beachcomber Resort & Villas
05.2008 - 12.2011
Telephone Operator/Receptionist
Beachcomber Resort & Villas
09.2004 - 04.2008
No Degree - NTC 2 - Tourism Inbound
Hotel School of Mauritius
No Degree - Higher School Certificate
Adventist College
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