Coralie Dookhy

Manage day-to-day administration, documentation, and record keeping for TIGA Golf Ltd.
Coordinate golf lessons, holiday camps, and competitions across multiple locations.
Prepare and issue invoices, gift vouchers, and payment follow-ups; maintain accurate client records.
Produce regular reporting including coach training recap, debtors tracking, and financial breakdown (expenses vs revenue).
Design and distribute bilingual (English/French) marketing materials and WhatsApp communications to parents and stakeholders.
Handle parents and clients enquiries, scheduling, and bookings while liaising with coaches.
Utilize Google Workspace (Google Forms, Sheets, Drive, and Calendar) for event registration, data collection, and coordination.
Support management, coaches, and external partners while demonstrating strong organizational, multitasking, and problem-solving skills in a dynamic environment,

Reporting, Coordination & Operations Support – Maintenance Contract Team
Prepare and maintain renewal reporting by tracking maintenance contracts by year, month, status, and department, and monitoring achievements against targets.
Analyse proposals for new contracts, tracking progress, status, and conversion rates to support decision-making.
Manage prorata reporting by tracking visit status, value, and quantities overall and by department.
Conduct special follow-up on Banks and Group clients, coordinating with relevant departments for monthly visit updates.
Produce debtors reports providing clear visibility on outstanding amounts, payments received, and remaining balances.
Prepare and support tender workings for Government Bodies, including data consolidation, costing inputs, documentation coordination, and reporting for tender submissions.
Coordinate with MC team members to review progress, identify challenges, consolidate data, and ensure timely reporting to management.
Support and motivate the team by introducing new templates, improving workflows, and implementing formulas to enhance productivity.
Review price lists and costing structures when required, in collaboration with management.
Liaise regularly with UPS and Genset teams to address recurring technical or operational issues.
Organize and participate in meetings to resolve critical technical or process bottlenecks and assist with difficult client cases via phone or email.
Ensure smooth communication between clients, technical teams, and management regarding maintenance contracts,

• Handled phone queries and managed online and paper filing systems
• Ensured timely payment of RFA
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Analyzed large datasets for product development and marketing strategies.
• Designed reports and dashboards using Power BI
• Monitored sales contracts, sales variations, stock levels, production costs and merchandising record.
• Monitored marketing expenses versus budget
• Assisted in generating weekly/monthly reports and brand portfolio management.
• Coordinated meetings and managed client services, facilitated boardroom bookings and catering arrangements.
• Assisted in planning and scheduling for events including purchase orders.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Coordinated with departments (logistics, Sales, Productions, Brand Ambassadors) for smooth Sales/Event execution.
• Attended to staff grievances and ensure proper follow-through.

• Provided administrative tasks for the sales team and event coordination.
• Contributed to achieving sales targets through proactive administrative assistance, allowing representatives to focus on closing deals.
• Assisted in the preparation of sales forecasts, utilizing historical data and market analysis to inform strategic planning initiatives.
• Prepared detailed reports on sales performance metrics using advanced Excel spreadsheet functions, aiding management in making informed decisions regarding resource allocation and strategy adjustments.
• Extracted, cleaned, and analyzed sales data; built reports and dashboards using Power BI
• Processed Purchase Orders and prepared merchandiser commissions and client refunds.
• Monitored attendance records/Input leaves on systems for the department.
• Managed recruitment, training, and scheduling of hostesses for promotional events.
• Volunteered to help with special projects of varying degrees of complexity.

• Managed invoicing, document filing, and submission of revenue and sales analysis reports
• Prepared presentations and monthly customer quotations
• Administered attendance, payroll, and expense data entry for the sales department.
• Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
• Compiled and analyzed data to determine approaches to improve sales and performance.

• Handled bank payments and reconciliations, maintained invoice records, and submitted revenue figures for sub-units in Seychelles and Comoros.
• Updated documentation, reports, and spreadsheets with financial information.
• Worked with multiple departments to check proper billing information.

• Managed data entry and reconciliation for creditors, prepared payments, and acted as receptionist when needed.
• Supported annual audits by preparing accurate and well-organized financial documentation for review.