Coralie Cangy
Mahebourg
Summary
Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Sr. Trainer
Concentrix
06.2023 - Current
- Created and oversaw training programs for operations.
- Designed new assessment system used to evaluate instructors and automate performance reporting.
- Worked with clients to customize courseware to accommodate business needs.
- Provided coaching and mentoring to employees.
- Developed lesson plans, instructional materials and written practice tests and training courses.
Trainer
Concentrix
12.2021 - 06.2023
- Provided coaching and mentoring to employees.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed and evaluated training effectiveness and program outcomes.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
SME KYC
Concentrix
05.2021 - 12.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated NHs progress regularly, providing timely feedback for continuous improvement.
- Owner of the training and development of the agents.
KYC Agent
Concentrix
01.2021 - 05.2021
- Researched and validated contract performance data and basic client profile information to achieve total database content accuracy
- Liaised with branch managers to receive feedback on customer satisfaction and provide guidance on achieving KYC objectives.
Customer Service Associate
Concentrix
07.2018 - 01.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Customer Service Agent
Intelcia
07.2017 - 01.2018
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction.
Representative
Summertimes
12.2016 - 03.2017
- Assisting Summertimes clients upon their arrival in Mauritius.
Education
Bachelor of Arts -
Curtin University
High School Diploma -
Loreto College
01.2016
Skills
- MS Office proficiency
- Inbound and outbound calling
- Customer Service
- Bilingual french and English
- Customer relationship management
- Effective communication
- Project management abilities
- Quality assurance controls
Timeline
Sr. Trainer
Concentrix
06.2023 - Current
Trainer
Concentrix
12.2021 - 06.2023
SME KYC
Concentrix
05.2021 - 12.2021
KYC Agent
Concentrix
01.2021 - 05.2021
Customer Service Associate
Concentrix
07.2018 - 01.2021
Customer Service Agent
Intelcia
07.2017 - 01.2018
Representative
Summertimes
12.2016 - 03.2017
Bachelor of Arts -
Curtin University
High School Diploma -
Loreto College
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