Detail-oriented Medical Secretary and B2B Collections Agent with 10+ years of experience in healthcare administration and customer service. Skilled in medical transcription, report editing, appointment scheduling, emergency handling, and B2B account management. Bilingual in French with excellent organizational skills and a strong work ethic
- Manage B2B accounts receivable and follow up on outstanding payments
- Maintain professional communication with business clients
- Resolve billing disputes and negotiate payment plans
- Ensure accurate record-keeping and reporting
- Managed high-volume telephone reception and patient inquiries
- Scheduled and coordinated patient appointments
- Handled medical emergencies with efficiency and professionalism
- Processed and responded to patient and provider messages
- Managed high-volume telephone reception and patient inquiries
- Scheduled and coordinated patient appointments
- Handled medical emergencies with efficiency and professionalism
- Processed and responded to patient and provider messages
- Transcribed and edited medical audio recordings and reports
- Coordinated and scheduled client appointments
- Handled inbound calls and client correspondence
- Maintained organized scheduling system
- Advised clients on insurance products and policies
- Delivered high-quality customer service and resolved client queries
- Processed documentation and maintained client records
- Delivered attentive table service in fast-paced hospitality environment
- Ensured high standards of customer satisfaction
Hiking
Fitness
Cultural Travel
Gardening
Singing