Constanta Dorina Costache
Roches Brunes,PL
Summary
As a senior product owner at Mantu, I am responsible for leading the CRM development on the after-sales pipeline, using the SCRUM framework to deliver high-quality and user-friendly solutions. I have over three years of experience in IT product ownership, with a focus on CRM tools as well as legal products such as contract management and review tools and entity management tools.
I hold a master's degree in sociology of consumption and marketing, as well as a SCRUM Foundation Professional Certificate (SFPC), Digital Adoption Certificate (Pendo.io), Product Management Basics Certificate (Pendo.io), AI for Product Management Certificate (Pendo.io).
I have a strong background in market research, event planning, and teaching, which enables me to understand the needs and expectations of various stakeholders and customers. I am passionate about creating innovative and efficient CRM systems that enhance the performance and satisfaction of Mantu's clients and partners.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR IT Product Owner for CRM
MANTU
Phoenix, Mauritius
11.2022 - Current
- Lead the management of the product backlog to plan releases for new features and priority list
- Addressed the needs of the IT Business Partner effectively
- Ensured adherence to SCRUM practices
- Optimized the organization and management of AzureDevOps, maximizing transparency and efficiency in the product development process
- Implemented effective business processes for seamless feature integration
- Stay updated on the latest advancements in technology through analysis and benchmarking
- Designed and implemented a comprehensive project management and overview solution for Business Managers.
- Developed effective strategies to optimize team performance
- Evaluating the return on investment for implementing new features
- Ensured seamless release of communications to enhance client satisfaction.
- Maintained a library of project documentation including requirements documents, design specifications, release notes.
- Documented business processes related to applications under development.
- Presented updates at regular team meetings to keep stakeholders informed.
- Facilitated workshops with cross-functional teams to define product requirements.
- Analyzed customer feedback and identified areas of improvement for existing products.
- Monitored project progress through metrics and KPIs to ensure timely delivery.
- Developed product roadmaps, defining the vision and strategy for the product.
- Prioritized user stories and managed backlogs.
- Conducted stakeholder interviews to understand requirements and goals.
- Assisted in troubleshooting reported issues during post-release maintenance phases.
- Led usability testing sessions with end users in order to validate designs.
- Provided guidance on best practices for developing software solutions.
- Organized sprint reviews to assess performance against objectives.
- Reviewed test cases before deployment of new functionality into production.
- Identified risks associated with projects and proposed mitigation strategies.
- Defined acceptance criteria for user stories to ensure quality of deliverables.
- Created wireframes, mockups, and prototypes for user testing sessions.
- Analyzed customer feedback to identify potential new features or improvements.
- Documented processes related to software development lifecycle activities.
- Collaborated with technical leads on development cycles and timelines.
- Evaluated competitor products and identified opportunities for improvement.
- Streamlined communication channels for increased productivity.
- Established key performance indicators (KPIs) to measure success.
- Facilitated conflict resolution among staff members when necessary.
- Ensured regulatory compliance across all departments.
SENIOR IT Product Owner for Legal Product
MANTU
Phoenix, Mauritius
12.2020 - 10.2022
- Ensured close collaboration with the development team and Product Manager
- Maintained and organized product backlog for efficient release planning
- Addressed the requirements of the IT Business Partner
- Maintained compliance with SCRUM methodologies
- Enhanced visibility of the product development stage by effectively organizing and moderating TFS
- Evaluated and compared emerging technologies in order to identify trends.
- Created a user-friendly Legal Product to enhance productivity for both Legal Advisers and Corporate Legal Advisers
- Actively guided and directed the actions of a junior PO as their supervisor
- Established effective protocols for the entire team
- Developed templates and presentations utilized by the department and colleagues
- Implemented user journey enhancements for improved customer satisfaction.
- Led usability testing sessions with end users in order to validate designs.
- Identified risks associated with projects and proposed mitigation strategies.
- Facilitated workshops with cross-functional teams to define product requirements.
- Provided guidance on best practices for developing software solutions.
- Reviewed test cases before deployment of new functionality into production.
- Created wireframes, mockups, and prototypes for user testing sessions.
- Analyzed customer feedback to identify potential new features or improvements.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Assisted in troubleshooting reported issues during post-release maintenance phases.
- Analyzed customer feedback and identified areas of improvement for existing products.
- Monitored project progress through metrics and KPIs to ensure timely delivery.
- Documented business processes related to applications under development.
- Evaluated competitor products and identified opportunities for improvement.
- Collaborated with technical leads on development cycles and timelines.
- Presented updates at regular team meetings to keep stakeholders informed.
- Defined acceptance criteria for user stories to ensure quality of deliverables.
- Documented processes related to software development lifecycle activities.
- Organized sprint reviews to assess performance against objectives.
- Developed product roadmaps, defining the vision and strategy for the product.
- Conducted stakeholder interviews to understand requirements and goals.
- Maintained a library of project documentation including requirements documents, design specifications, release notes.
- Enhanced client engagement by improving communication channels.
- Prioritized user stories and managed backlogs.
IT Product Owner for Legal Product
MANTU
Phoenix, Mauritius
08.2019 - 12.2020
- Work closely with the development team and Product Manager
- Manage the product backlog to plan the release of the new features and priority list
- Collaborated with technical leads on development cycles and timelines.
- Created wireframes, mockups, and prototypes for user testing sessions.
- Documented business processes related to applications under development.
- Assisted in troubleshooting reported issues during post-release maintenance phases.
- Prioritized user stories and managed backlogs.
- Reviewed test cases before deployment of new functionality into production.
- Challenge the needs of the IT Business Partner
- Make sure that the SCRUM practices are respected
- Moderate and organize TFS to bring visibility to the product development stage
- Build the Legal Product as a tool to help the Legal Advisers and Corporate Legal Advisers.
- Conducted stakeholder interviews to understand requirements and goals.
- Presented updates at regular team meetings to keep stakeholders informed.
- Organized sprint reviews to assess performance against objectives.
- Evaluated competitor products and identified opportunities for improvement.
IT Product Manager for Real Estate Product (AO)
MANTU
Phoenix, Mauritius
10.2018 - 08.2019
- Supervise the development team
- Create best practices, trainings and processes using Scrum Practice
- Create reports to support the management and the board to understand development pace
- Analyze and benchmark the emerging technologies
- Build the Real Estate Product as a tool to help the Operational Team
- Build the strategy around the product development.
- Analyzed industry trends to develop competitive strategies.
- Implemented quality assurance processes to ensure product excellence.
- Monitored industry trends and collected data from various sources to inform decision making.
- Gathered requirements from stakeholders for upcoming projects.
- Led weekly status meetings with stakeholders regarding progress updates on projects.
- Analyzed customer feedback to inform product design decisions.
- Created presentation materials for client meetings.
- Participated in brainstorming sessions to generate ideas for new products or services.
- Analyzed customer feedback and used it to develop strategies for improving existing products.
Senior Real Estate Officer
MANTU
Phoenix, Mauritius
11.2016 - 10.2018
- Developed and managed cross-functional teams resulting in improved coordination and collaboration.
- Be the supervisor and chief for all the departments involved in the opening
- Developed strong collaborative relationships with external providers
- Provided solutions to meet internal client requirements
- Enhanced efficiency through the creation and delivery of impactful trainings and procedures
- Provided comprehensive reports benefiting management and board members in their understanding of real estate market trends.
- Analyzes the real estate market and create recommendations that are fitting the need of the internal client
- Led the development of the Amaris Real Estate Park while implementing efficient internal invoicing/space management processes.
- Efficiently coordinated and supervised the work of a 70-person team in the Romanian office while working remotely from Mauritius
- Coordinated smooth move and set-up of Mauritian office, comprising a staff of 160.
- Handling more than 11 projects with the team and 5 projects alone for office openings/moving remotely
- Effectively navigated and embraced cultural shifts within team management
- Strengthened expertise in areas of management, conflict resolution, and dismissals through comprehensive training.
- Demonstrated proficiency in leading and supervising a group of 3 employees
- Assessed the functionality and performance of Romania's, Vietnam's, Tunisia's, and Mauritius' platforms by conducting comprehensive interviews.
- Provided guidance and support to junior team members in order to facilitate their professional development.
Corporate Office Officer and Corporate Travel Agent
MANTU
Bucharest, Romania
05.2015 - 11.2016
- Streamlined processes for managing hotel accommodations, vehicle hires, transportation services, and airline arrangements
- Recommended best alternatives ensuring high standards and reasonable prices
- Successfully addressed pressing issues with promptness and accuracy
- Spearheaded the successful execution of an office opening/moving initiative
- Developed and managed a centralized supplier database, leading to increased efficiency in procurement operations.
- Implemented comprehensive analysis of Real Estate Market Database to enhance decision-making processes
- Sourced suppliers for facility management
- Analyzed supplier capacity to meet client's requirements
- Identified appropriate office spaces based on client requirements
- Monitored the Real Estate Park and raised the topics to Directors when actions were required due to low occupancy rates or nearing lease contract end dates
- Successfully opened multiple offices within a two-week timeline
- Respected deadlines to ensure timely office opening during management of openings and relocations from different timezones.
- Anticipate the risks and blocking points that might appear and provide solutions.
Administrative Assistant
TPA HORVATH
Bucharest, Romania
05.2013 - 09.2013
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Managed database systems containing customer contact information.
- Facilitated communication between different departments within the organization.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Scheduled appointments between clients and customers and internal
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
Intern in Public Sector Administration and PR- General Directorate
SOCIAL WORK AND CHILD CARE DISTRICT 1 AND 3
Bucharest, Romania
10.2011 - 01.2013
- Developed effective communication channels to engage with stakeholders and target audiences.
- Optimized the quality of press releases
- Instructed children and teens in both Romanian language/literature and English
- Teach and create tools for children and teens to adapt in society.
- Proofread documents before submitting them for review.
- Maintained accurate records of all activities performed throughout internship period.
- Organized information from multiple sources into accessible formats for easy retrieval.
Education
Sociology
University of Bucharest
Bucharest01.2016
B.A. Degree, Sociology Syllabus Sum UP: Human Resources, Marketing - Sociology And Anthropology
University of Bucharest
Bucharest01.2014
Psycho-Pedagogical Module - Teacher Education, Subject-Specific
University of Bucharest
Bucharest01.2014
High School Diploma -
Theoretical High School Neagoe Basarab
Oltenita01.2011
Skills
- Software Development Lifecycle
- Stakeholder Management
- Requirements Gathering
- Scrum Framework
- Customer Empathy
- Business Analysis
- Cross-departmental Alignment
- Training and Onboarding
- Analytical Thinking
- Corporate Communications
- Self Motivation
- Contract Management
- Problem-solving aptitude
- Event Planning
- Task Prioritization
- Data Analysis
- Microsoft Office
- Adobe Creative Suite
- Active Listening
- Product Development
- Written Communication
- MS Office Suite
- Product Lifecycle Management
- Customer Relationship Management (CRM)
Activities
- East European Comic Con - Team Coordinator - 2015 and 2016
- Even'thor - Volunteer in Event Organization - 03/2014
- Drama Club Neagoe Basarab- Peace Corps - Volunteer in Drama and Social Initiatives - 09/2009 - 05/2011
- A.C.T.O.R. - Volunteer in Social Initiatives - 09/2007 - 05/2011
Prizes Distinctions Publications
- County Philosophy Olympiad, 2nd Prize, 04/2011
- County Philosophy Olympiad, 1st Prize, 04/2010
- Cum va arăta lumea peste 20 de ani - Exerciţiu de Imaginaţie Sociologic (coord.prof. Alexandra Constantinescu) - Research in Social Interactions and the impact of social networks
Additional Courses Training
- Top Talents Romania 2014 - Catalyst Solutions (Workshop Phillips), 05/2014
- English Language Certificate, 05/2011
- Marketing, Communication, Finance, Insurance and Advertising Training - AIESEC University, 11/2011
- Journalism Training - Zack Baddorf, 04/2009
Personal Information
- Date of Birth: 08/26/92
- Nationality: Romania
- Driving License: No
- Marital Status: Married
- Resides: Roches Brunes, Mauritius
Languages
Romanian
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Spanish
Beginner
A1
Certification
- Certified AI for Product Management Certification, Pendo x mind the PRODUCT - 2024
- Certified Product Management Basics Certification, Pendo x mind the PRODUCT - 2024
- Certified Digital Adoption Certification, Pendo x mind the PRODUCT - 2024
- Certified Scrum Foundation Professional Certificate (SFPC), CertiProf - 2020
References
References available upon request.
Timeline
SENIOR IT Product Owner for CRM
MANTU
11.2022 - Current
SENIOR IT Product Owner for Legal Product
MANTU
12.2020 - 10.2022
IT Product Owner for Legal Product
MANTU
08.2019 - 12.2020
IT Product Manager for Real Estate Product (AO)
MANTU
10.2018 - 08.2019
Senior Real Estate Officer
MANTU
11.2016 - 10.2018
Corporate Office Officer and Corporate Travel Agent
MANTU
05.2015 - 11.2016
Administrative Assistant
TPA HORVATH
05.2013 - 09.2013
Intern in Public Sector Administration and PR- General Directorate
SOCIAL WORK AND CHILD CARE DISTRICT 1 AND 3
10.2011 - 01.2013
Sociology
University of Bucharest
B.A. Degree, Sociology Syllabus Sum UP: Human Resources, Marketing - Sociology And Anthropology
University of Bucharest
Psycho-Pedagogical Module - Teacher Education, Subject-Specific
University of Bucharest
High School Diploma -
Theoretical High School Neagoe Basarab
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