Cintia Chelliah-Agathe
Portlouis
Summary
Dynamic administrative leader with a proven track record at Green Cloud Holdings, enhancing operational efficiency through strategic process improvements. Skilled in document management and team building, I successfully streamlined workflows, resulting in increased productivity and improved internal communications. Adept at managing budgets and fostering collaborative environments to achieve organizational goals.
Overview
25
25
years of professional experience
Work History
Head of Administration
Green Cloud Holdings
11.2023 - Current
- Assisted in developing administrative procedures to enhance office efficiency.
- Coordinated scheduling and logistics for executive meetings and events.
- Managed correspondence and documentation for internal and external communications.
- Supported budget tracking and expense reporting processes for departmental operations.
- Collaborated with senior leadership to develop strategic plans aimed at achieving organizational objectives.
- Streamlined administrative processes by implementing efficient systems and procedures, leading to increased productivity.
- Negotiated contracts with external vendors and suppliers, securing favorable terms for the company.
- Maintained personnel records and updated internal databases to support document management.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Improved office operations by automating client correspondence, record tracking and data communications.
Administrative Coordinator
RBRB Construction Ltd
12.2022 - 10.2023
- Coordinated project schedules and resource allocation to enhance operational efficiency.
- Managed communication between stakeholders to ensure timely updates and information flow.
- Developed and maintained filing systems for project documentation and contracts.
- Assisted in budget preparation and expense tracking for construction projects.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Office Clerk
Numelec Ltd
09.2006 - 09.2022
- Managed office supplies inventory to ensure seamless operational flow.
- Processed incoming and outgoing correspondence, maintaining organizational efficiency.
- Coordinated scheduling and appointments for management, optimizing time management.
- Assisted in data entry tasks using Microsoft Office Suite, enhancing accuracy and speed.
- Organized filing systems to improve document retrieval processes across departments.
- Trained new clerical staff on office procedures and software applications, boosting team productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Handled incoming business and client requests for information.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Shop Manager
Les Deux Ancres
07.2000 - 03.2006
- Supervised daily operations and ensured adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory control, optimizing stock levels and reducing waste.
- Implemented process improvements, enhancing overall operational efficiency.
- Developed employee schedules, ensuring adequate coverage for peak hours.
- Monitored sales performance and identified opportunities for revenue growth.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Developed new promotional campaigns to attract new customers.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Negotiated with suppliers to secure better pricing, enhancing profit margins.
- Implemented customer feedback system, leading to improved store offerings and services.
- Increased customer loyalty with personalized shopping experiences and excellent service.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Associate of Arts - Science
High School
Pamplemousses, MauritiusSkills
- Organizational leadership
- Operations management
- Document management
- Internal communications
- Attention to detail
- Recordkeeping and file management
- Verbal and written communication
- Decision-making
- Office administration
- Client communication
- Team building and leadership
- Data entry
- Office management
- Staff management
- Task delegation
- Executive support
- Inventory control
- Administrative support
- Mail handling
- Data analysis
- Data confidentiality
- Bookkeeping
- Network administration
Additional Information
Members of the Mauritius Scout Association since July 1995 till Now
Woodbadge and ALT Certficate recognised by WOSM
Languages
English
Full Professional
French
Full Professional
Timeline
Head of Administration
Green Cloud Holdings
11.2023 - Current
Administrative Coordinator
RBRB Construction Ltd
12.2022 - 10.2023
Office Clerk
Numelec Ltd
09.2006 - 09.2022
Shop Manager
Les Deux Ancres
07.2000 - 03.2006
Associate of Arts - Science
High School