Cindy Virginie Gerard

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provide assistance to customer's queries, issues and suggestions courteously and professionally.
• Handling of complaints and developed highly empathetic client relationship.
• Followed up with customers about resolved issues to maintain high standard of customer service.
• Followed all procedures so that confidentiality of information is correctly maintained.
• Recommended products to customers, thoroughly explaining details.
• Maintain up-to-date knowledge of product and service changes.
• Ability to remain calm and professional under pressure and to work odd hours (weekend and night shift).
• Handling both telephony and email skills.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
• Connected callers with appropriate professional, department, or business.

Courses/Exam in Word Processing and Spreadsheets (Excel 2000) at Intermediate Level.

- Pitman and City &Guilds Qualification Examination

- First Class Pass