Cindy Virginie Gerard
Curepipe
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. . Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative (In Branch)
Mauritius Commercial Bank Ltd
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative (Call Centre)
Mauritius Commercial Bank Ltd
10.2009 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provide assistance to customer's queries, issues and suggestions courteously and professionally.
- Handling of complaints and developed highly empathetic client relationship.
- Followed up with customers about resolved issues to maintain high standard of customer service.
- Followed all procedures so that confidentiality of information is correctly maintained.
- Recommended products to customers, thoroughly explaining details.
- Maintain up-to-date knowledge of product and service changes.
- Ability to remain calm and professional under pressure and to work odd hours (weekend and night shift).
- Handling both telephony and email skills.
Telephone Operator
Mauritius Commercial Bank Ltd
12.2004 - 09.2009
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Connected callers with appropriate professional, department, or business.
Education
Computer Aided Career Services (CCS) Co. LTD
04.2004
High School Diploma -
College Bon Et Perpetuel Secours
Beau Bassin11.2003
Skills
- Customer Service
- Problem-Solving Ability
- Active Listening
- Efficient and Excellent Attention to Detail
- Calm and Professional Under Pressure
- Positive Personality
- Team-Orientated and Cooperative
- Good attitude towards Honesty and Confidentiality
Cooking and Bakery
I love cooking and bakery
It is the best therapy and it a way to provide happiness to others.
Timeline
Customer Service Representative (In Branch)
Mauritius Commercial Bank Ltd
01.2021 - Current
Customer Service Representative (Call Centre)
Mauritius Commercial Bank Ltd
10.2009 - 12.2020
Telephone Operator
Mauritius Commercial Bank Ltd
12.2004 - 09.2009
Computer Aided Career Services (CCS) Co. LTD
High School Diploma -
College Bon Et Perpetuel Secours
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