CHUNDUN RAO (Damien) MADHOO
ROUTE GEOFFROY , ROBOT LANE , BAMBOUS
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager - Broadband
Atcomm Broadband Services Ltd
08.2023 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
SHOP MANAGER
EMTEL LTD
01.2006 - Current
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Created marketing presentations with Power Point and demonstrated products at various Road Shows organized by my company.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback to superior.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback to Management
Education
High School Diploma -
CUREPIPE COLLEGE
School Certificate -
School Certificate
Rotary Club De Curepipe
Alliance Francaise
Skills
- P>Staff training/development
- P>Inventory management
- P>Employee reviews
- P>Flexible and Adaptable
- P>Self-Motivated
- P>Customer Service Relationship
- P>Sales Oriented
- P>Ability to create good Public Relation
Certification
Customer Service Excellence
Long Service Recognition(15 Years)
Showroom Employee Quarter 4 Award
Showroom Employee Quarter 3 Award
Long Service Recognition (10 Years)
Team of the Month Award
Be a Cultural Champion
Team Building Participation
Emtel Ace Falcon Quarter 1 Award
Negotiation Skills
Selling Skills
Commitment to Service
Long Service Recognition (5 Years)
Time Management
OCAT Training(One Customer at a Time)
Eskill-How to excel at Customer Service
Additional Information
Personal Details
Citizen of Mauritius
Gender: Male
Marital Status: Married
Born:31.01.1987
Child: 1
Gender: Male
Age:4 Years Old
Timeline
Account Manager - Broadband
Atcomm Broadband Services Ltd
08.2023 - Current
SHOP MANAGER
EMTEL LTD
01.2006 - Current
School Certificate -
School Certificate
Rotary Club De Curepipe
Alliance Francaise
High School Diploma -
CUREPIPE COLLEGE
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