Chitra Jahaly
Port Louis,PL
Summary
Dynamic professional with a proven track record at Seabourn Cruise Line, excelling in customer service and project management. Adept at fostering team collaboration and effective communication, I have successfully enhanced guest experiences and streamlined operations, ensuring high standards of service and satisfaction. Committed to delivering results and driving continuous improvement.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Student
Cambridge International University
Florida , Washington
07.2025 - Current
- Engaged in collaborative projects with diverse student groups.
- Researched academic topics to support class discussions and presentations.
- Organized study sessions to enhance peer academic performance.
- Developed study materials using university resources and tools.
- Communicated effectively with professors and administrative staff.
- Participated in campus events to promote student engagement initiatives.
- Assisted in coordinating group assignments and project deadlines.
- Utilized digital platforms for course-related communication and collaboration.
- Gave presentations on current topics relevant to the curriculum.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Provided guidance and support to fellow students on academic issues.
- Utilized academic resources such as tutoring and office hours to improve performance.
- Conducted research using academic journals and online databases for various papers.
- Provided peer tutoring, sharing expertise and facilitating others' academic success.
Cabin Stewardess
Seabourn cruise line
Italy , Genoa
07.2021 - 08.2025
- Maintained cleanliness and organization in guest cabins and public areas.
- Provided exceptional service, addressing guest needs and inquiries promptly.
- Collaborated with housekeeping staff to ensure timely room turnovers.
- Inspected cabins for quality assurance before guest arrivals.
- Managed inventory of cabin supplies and amenities efficiently.
- Assisted in training new cabin stewards on service standards and procedures.
- Developed rapport with guests to enhance their onboard experience.
- Implemented safety protocols to ensure guest comfort and security onboard.
- Answered passenger inquiries about onboard services, schedules, destinations.
- Maintained an inventory of supplies for cabin service including linens, towels, toiletries.
- Performed general maintenance tasks such as painting walls or repairing furniture when needed.
- Conducted regular inspections of lifeboats and other emergency equipment to ensure they are functioning properly.
- Inspected cabins after each departure for any damage or missing items that may need attention.
- Greeted passengers and provided them with a friendly and helpful onboard experience.
- Monitored security cameras in order to identify any suspicious activity or potential hazards on board ship.
- Supervised junior staff members in order to ensure quality service was maintained throughout the voyage.
- Prepared guest cabins for new arrivals by changing linen and replenishing amenities as necessary.
- Ensured the safety of passengers by performing regular fire drills.
- Organized cabins, ensuring they were kept clean and tidy at all times.
- Provided daily briefings on weather conditions, activities available on board, and other relevant information to guests.
- Stocked the bar with beverages and snacks for guest consumption during their voyage.
- Reported any issues related to safety or hygiene immediately to senior management personnel.
- Ensured compliance with health regulations regarding food storage and handling procedures.
- Participated in training sessions regarding customer service techniques and safety protocols.
- Assisted with disembarkation procedures by helping passengers find their luggage and providing directions when needed.
- Provided assistance during emergency situations such as medical emergencies or fire alarms.
- Assisted in food preparation and served meals to guests according to established standards.
- Responded promptly to guest requests or complaints in a professional manner while upholding company policies.
- Coordinated with housekeeping staff to ensure that common areas were kept clean throughout the voyage.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Followed safety, passenger and supply pre-flight checklists.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Kept cabin neat, clean and professional in appearance.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Observed passengers for intoxication or possible threat to safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Dealt with mechanical and passenger emergencies according to standards.
- Restocked and organized food, beverage and passenger items inventory.
- Helped guests locate seats and stow luggage in appropriate locations.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Directed junior team members in proper duties and company regulations.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Executed menu and drink orders to meet preferences of passengers.
- Inventoried aircraft amenities and completed order list for turnaround.
- Maintained database of in-flight entertainment and assisted passengers with selections.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
- Collected passenger trash during and after flights.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Brewed hot coffee and prepared meals and snacks for passengers.
- Scanned tickets from passengers and welcomed aboard.
- Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
Crew Member
Mediterranean Shipping company
United States of America , Us
05.2020 - 02.2021
- Provided excellent customer service in fast-paced dining environment.
- Assisted in food preparation and assembly of menu items.
- Maintained cleanliness and organization of workstations and dining areas.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Interacted pleasantly with guests to deliver quality customer service.
- Cleaned and sanitized guest rooms to meet hotel standards.
- Restocked amenities and supplies in each assigned room.
- Reported maintenance issues to ensure timely resolutions.
- Organized cleaning supplies and equipment for efficiency.
- Assisted team members with heavy lifting and moving furniture.
- Inspected rooms after cleaning for quality assurance.
- Communicated with guests to address special requests or concerns.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Replenished room amenities according to established guidelines.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed safety procedures when using chemical cleaners and power equipment.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Responded promptly to requests from guests and other departments.
- Provided guests with information on hotel services and room features.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Organized storage areas for efficient access to materials and supplies.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Kept up-to-date records of items cleaned in each room.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Organized supplies for use based on expected customer needs.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Ensured compliance with health regulations regarding sanitation procedures.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Responded promptly to guest requests for additional supplies or services.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with maintenance team on damages to repair.
- Reported damage or theft of hotel property to management.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Inspected furniture for damage or stains in between guest stays.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Sorted and counted linens and organized in storage areas.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Waxed and polished wood furnishings to restore faded appearance.
- Swept and damp-mopped private stairways and hallways.
Housekeeping Office Coordinator
Zilwa Attitude Hotel
Mauritius, Calodyne
03.2019 - 03.2020
- Coordinated housekeeping schedules to ensure optimal staff coverage and efficiency.
- Managed inventory of cleaning supplies and equipment for daily operations.
- Assisted in training new housekeeping staff on procedures and standards.
- Developed processes for tracking and addressing guest requests promptly.
- Maintained cleanliness and organization of housekeeping office and storage areas.
- Collaborated with other departments to support hotel-wide initiatives and events.
- Conducted regular inspections to ensure compliance with cleanliness standards.
- Facilitated communication between housekeeping staff and hotel management effectively.
- Resolved customer complaints promptly and efficiently.
- Trained new housekeeping staff on proper cleaning techniques and safety protocols.
- Organized office supplies inventory and placed orders when necessary.
- Implemented strategies to improve efficiency of housekeeping operations.
- Developed procedures for handling lost items found in guest rooms or common areas.
- Assisted in setting up conference rooms for meetings or events.
- Ensured compliance with health and safety regulations within the hotel environment.
- Collaborated with other departments such as engineering, front desk, and security, as needed.
- Monitored linen inventories to ensure adequate supply levels were maintained.
- Prepared reports summarizing daily activities and submitted them to management.
- Inspected rooms for cleanliness and reported any discrepancies to the supervisor.
- Maintained accurate records of all room reservations and cancellations.
- Scheduled maintenance appointments for hotel facilities as needed.
- Assisted in developing budgets related to staffing, materials, equipment.
- Resolved customer service issues related to housekeeping services promptly.
- Participated in weekly meetings with department heads regarding ongoing projects.
- Managed payroll information for housekeeping staff members.
- Coordinated with external vendors to ensure timely delivery of supplies.
- Conducted regular inspections of assigned work areas.
- Answered phones in a professional manner and directed calls appropriately.
- Provided support to guests with special requests or complaints related to housekeeping services.
- Performed daily cleaning duties, including vacuuming, mopping, dusting, and washing windows.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Verified each completed room against standard plans to maintain consistency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Prepared work schedules for associates to promote proper staffing levels.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Swept and damp-mopped private stairways and hallways.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Explained goals and expectations required of trainees.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Reported damage or theft of hotel property to management.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Housekeeping Coordinator
Angsana Hotel
Mauritius, Balaclava
02.2016 - 02.2018
- Coordinated daily housekeeping operations for guest rooms and public areas.
- Managed inventory of cleaning supplies and equipment for efficient usage.
- Scheduled housekeeping staff shifts to ensure adequate coverage throughout the hotel.
- Trained new team members on cleaning protocols and safety procedures.
- Conducted regular inspections of rooms to maintain cleanliness standards.
- Collaborated with front desk staff to address guest requests promptly.
- Implemented best practices for waste management and sustainability initiatives.
- Assisted in developing training materials for ongoing staff education programs.
- Ensured compliance with health and safety regulations when performing cleaning duties.
- Inspected guest rooms for cleanliness prior to guest check-in.
- Trained new housekeeping staff on proper cleaning techniques and safety protocols.
- Responded quickly to emergency situations such as spills or messes requiring immediate attention.
- Performed periodic deep cleaning tasks such as carpet shampooing or window washing.
- Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
- Created and maintained detailed records of all housekeeping activities, supplies, and personnel.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Managed scheduling of housekeeping staff according to occupancy needs.
- Provided guidance and support to housekeeping staff members regarding their duties.
- Coordinated with vendors for the supply of necessary materials and equipment used in housekeeping operations.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Monitored inventory levels of all janitorial supplies to maintain adequate stock levels.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Organized special events such as conferences or parties, ensuring that the facilities were appropriately cleaned before, during, and after the event.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Analyzed operational costs associated with housekeeping functions and identified cost saving opportunities where possible.
- Researched new products or methods for improving efficiency in housekeeping operations.
- Conducted weekly staff meetings to ensure housekeeping tasks were completed in a timely manner.
- Reviewed invoices from suppliers related to housekeeping services and supplies purchased.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated with maintenance team on damages to repair.
- Explained goals and expectations required of trainees.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Managed team of employees, daily progress reports and overall project planning.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Secretary's Assistant
Human Service Trust
Mauritius, Calebass
01.2015 - 01.2016
- Managed schedules and coordinated appointments for staff and clients.
- Assisted in preparing documents and reports for meetings and presentations.
- Organized and maintained files, ensuring easy access to information.
- Communicated effectively with clients regarding services and support programs.
- Handled incoming calls, directing inquiries to appropriate team members.
- Supported team members with daily administrative tasks and projects.
- Utilized office software to create spreadsheets and manage data efficiently.
- Maintained a welcoming environment for clients visiting the office.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Drove customer feedback to deliver information to management for corrective action.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
Diploma - Hospital And Administration Management
Cambridge International College
Washington 07.2025 - 01.2026
Diploma - Tourism And Travel Management
Cambridge International College
Florida , Washington 01.2024 - 02.2025
Skills
- Customer service
- Project management
- Team collaboration
- Effective communication
Accomplishments
Public Speaking certificate by Shaun Payendy
Supervisory Development course
Drivers license
Timeline
Student
Cambridge International University
07.2025 - Current
Diploma - Hospital And Administration Management
Cambridge International College
07.2025 - 01.2026
Diploma - Tourism And Travel Management
Cambridge International College
01.2024 - 02.2025
Cabin Stewardess
Seabourn cruise line
07.2021 - 08.2025
Crew Member
Mediterranean Shipping company
05.2020 - 02.2021
Housekeeping Office Coordinator
Zilwa Attitude Hotel
03.2019 - 03.2020
Housekeeping Coordinator
Angsana Hotel
02.2016 - 02.2018
Secretary's Assistant
Human Service Trust
01.2015 - 01.2016