Dinesh JEEWOOTH
Petit Raffray
Summary
- With over a decade of experience in the hospitality industry, predominantly with Cruise Line Industry, I have excelled in leadership roles including Night Housekeeping Manager, Chief Housekeeper, and Butler Manager. In these positions, I have led diverse teams, optimized housekeeping and butler service operations, and consistently ensured exceptional guest satisfaction. Building on specialized education in Cruise Line Management
- From Les Roches Global Hospitality Education, I combine operational expertise with a strong commitment to delivering personalized service that meets the highest standards of luxury hospitality. I am seeking leadership opportunities where I can further leverage my multidisciplinary skills in housekeeping management, butler service, and upscale guest experience delivery to elevate service standards and contribute to organizational excellence within the hospitality sector.
Overview
13
13
years of professional experience
Work History
Cruise Line Management
Les Roches Global Hospitality Education
03.2025 - 07.2025
- Successfully participated in the Cruise Line Management program at Les Roches Global Hospitality Education, Marbella, Spain, focusing on hospitality operations and coursework tailored to the cruise industry.
- Gained advanced insights into hospitality management specific to cruise lines during an intensive academic term from March 2025 to July 2025.
Night Housekeeping Manager
Silversea Cruises
03.2024 - 10.2024
- Oversaw and streamlined housekeeping, room service, and laundry operations during night shifts, ensuring seamless service delivery and maintaining high cleanliness standards across all hotel areas.
- Supervised and coordinated with night staff and various departments to promptly address guest needs, resolve operational issues efficiently, and uphold safety procedures, significantly enhancing customer satisfaction and brand reputation.
Chief Housekeeper (Expedition Vessels)
Silversea Cruises
12.2021 - 12.2023
- Directed housekeeping operations aboard expedition vessels, implementing proactive service strategies to ensure exceptional guest satisfaction and maintaining rigorous cleanliness standards.
- Trained and supervised team members, fostering professional development and consistently upholding high-quality service delivery.
Butler Manager
Silversea Cruises
07.2018 - 10.2021
- Managed and oversaw butler services and room service operations, ensuring seamless and efficient service delivery to guests.
- Supervised team training programs to enhance staff performance and maintained strict inventory control to support operational efficiency.
Senior Butler
Silversea Cruises
01.2018 - 07.2018
- Assisted the Butler Manager in delivering exceptional personalized guest services, ensuring the highest standards of hospitality and satisfaction were consistently met.
- Proactively resolved issues and facilitated effective team training, enhancing overall efficiency and maintaining exemplary service quality.
Butler
Silversea Cruises
05.2012 - 12.2017
- Delivered personalized butler services by preparing suites according to guest preferences, ensuring a high standard of comfort and satisfaction.
- Provided customized in-suite valet and food and beverage service, enhancing the luxury guest experience and maintaining brand excellence.
Education
Gold Level Trauma Informed Practice -
Trive LDN
05.2025
Diploma - Advanced Studies in Cruise Line Management / PGD
Les Roches Global Hospitality Education
07.2025
Certificate - Human Resource Management
HRCI- Human Resource Certified Institute
04.2025
Associate Degree - Communication / Time / Leadership Management
International Business Management Institute
03.2022
Associate Degree - undefined
Luxury Academy
04.2020
Associate Degree - undefined
British Butler Institute
10.2017
Associate Degree - undefined
Sir Gaetan Duval Hotel Management School
06.2011
Associate Degree - undefined
Sir Gaetan Duval Hotel Management School
06.2010
Associate Degree - undefined
Cosmopolitan College
12.2008
Skills
- Cruise Operations & Guest Experience Management
- Onboard Service Standards & Delivery
- Food & Beverage Supply Chain in Cruise Settings
- Cruise Entertainment Planning & Program Execution
- Sales of Shore Excursions & Upselling Techniques
- Maritime Law, Ethics & Sustainability Compliance
- Hospitality Financial Reporting, Budgeting & Cost Control
- Microsoft Office (Word, Excel, PowerPoint)
- Strong Verbal & Written Communication
- Team Collaboration & Leadership
- Customer Service & Relationship Management
- Time Management & Attention to Detail
- Problem Solving in Operational Settings
- Adaptability in Multicultural, Fast-Paced Environments
Accomplishments
- Awarded “Service Excellence Award” for consistently delivering world-class guest experiences and exceeding expectations in luxury service.
- Received “Safety Compliance Recognition”
- For outstanding performance in health, safety, and sanitation operations during onboard inspections and drills.
- Achieved a 100% USPH Inspection Score, upholding the highest standards of cleanliness, sanitation, and operational hygiene.
- Certified in Public Health (PH) procedures for cruise ship operations, with strong focus on outbreak prevention, hygiene, and compliance.
- Awarded Certificate of Excellence in Etiquette & Protocol by AD Excellence, recognizing mastery in professional conduct, guest interaction, and luxury service protocols.
- Led a multicultural housekeeping team of 40+ staff, consistently achieving 95%+ guest satisfaction scores in cleanliness, hygiene, and service delivery.
- Implemented a suite turnaround protocol that reduced cleaning time by 20% while enhancing detail and guest readiness.
- Created and facilitated training programs on hygiene standards, service etiquette, and cultural sensitivity now a reference for onboarding.
- Received multiple guest commendations for personalized butler-level service, discretion, and attention to VIP guest preferences.
- Mentored and developed junior supervisors, with several progressing to senior leadership roles within housekeeping and guest services.
- Actively contributed to dry dock, pre-opening, and rebranding projects, overseeing suite readiness and quality assurance inspections.
- Maintained 100% compliance with maritime safety, hygiene, and environmental standards during inspections and operational audits.
- Author of three books on Butler Service 101 Wow Factors, Elegant Butler Service, and Leadership.
Timeline
Cruise Line Management
Les Roches Global Hospitality Education
03.2025 - 07.2025
Night Housekeeping Manager
Silversea Cruises
03.2024 - 10.2024
Chief Housekeeper (Expedition Vessels)
Silversea Cruises
12.2021 - 12.2023
Butler Manager
Silversea Cruises
07.2018 - 10.2021
Senior Butler
Silversea Cruises
01.2018 - 07.2018
Butler
Silversea Cruises
05.2012 - 12.2017
Diploma - Advanced Studies in Cruise Line Management / PGD
Les Roches Global Hospitality Education
Certificate - Human Resource Management
HRCI- Human Resource Certified Institute
Associate Degree - Communication / Time / Leadership Management
International Business Management Institute
Associate Degree - undefined
Luxury Academy
Associate Degree - undefined
British Butler Institute
Associate Degree - undefined
Sir Gaetan Duval Hotel Management School
Associate Degree - undefined
Sir Gaetan Duval Hotel Management School
Associate Degree - undefined
Cosmopolitan College
Gold Level Trauma Informed Practice -
Trive LDN
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