Hi, I’m
Chinedu Kingsley Nwachukwu
Waiter
Mary Land,Port Luis
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
years of professional experience
1
Language
Work History
Chicken RepublicAba
Customer Service Officer
11.2023 - Current
Job overview
- Updated account information to maintain customer records.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Processed customer service orders promptly to increase customer satisfaction.
Efcos Consult Lagos
Hotel Waiter
01.2019 - 11.2023
Job overview
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Replenished condiments and other supplies at tables and service bars.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Increased sales significantly by upselling higher-end products to customers.
- Protected guests by following proper food handling procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Served meals to customers according to established guidelines.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Maintained clean and safe work environment.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Verified accuracy and quality of orders before delivery.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Boy's Technical College Aba Abia
General Certificate from Business Administration
08.2018
Skills
Staff Training
Travel Planning
Call Center Operations
Stock management
Transaction Processing
Organizational Skills
System implementation
Relationship Building
Reliability
Problem-Solving
Interpersonal Skills
Policies and Procedures Adherence
Data Collection
Cross-Functional Collaboration
Customer Account Management
Complaint Investigation
Conflict Mediation
Warehousing functions
Adaptability and Flexibility
Retail store support
Problem Resolution
Account Reconciliation
POS Systems and Ordering Platforms
Store maintenance
Payment Processing
Teamwork and Collaboration
Sales expertise
Self Motivation
Customer service excellence
Microsoft Outlook
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Officer
Chicken Republic
11.2023 - Current
Hotel Waiter
Efcos Consult
01.2019 - 11.2023
Boy's Technical College
General Certificate from Business Administration